Front Desk Administrative and Customer Service Assistant Job at Mountain State Locksmith & Safe Services LLC

Mountain State Locksmith & Safe Services LLC Bluefield, WV 24701

We are looking for a Front Office Administrative Assistant to join our team. The successful candidate will be responsible for providing excellent customer service, greeting customers, answering phones, taking reservations, and performing administrative duties as needed. The ideal candidate for this position should have excellent communication skills, a friendly, positive professional attitude, and the ability to work in a fast-paced environment. Should also have previous experience and be proficient in Office 365 and Quickbooks Online.

Responsibilities:

  • Greet and welcome customers in a friendly and professional manner.
  • Answer phones and direct calls to the appropriate personnel.
  • Maintain a neat and organized front desk area.
  • Handle customer inquiries, complaints, and requests in a timely manner.
  • Provide information about services, products, and pricing to customers.
  • Process and collect payments from customers using Clover POS system.
  • Cut keys for walk-in customers and program automotive keys as needed.
  • Reserve, check-in and check-out Penske Truck Rental reservations.
  • Schedule will be Mondays, Thursdays and Fridays from 9am to 5pm and every other Saturday from 9am to 1pm.

Job Type: Part-time

Ability to commute/relocate:

  • Bluefield, WV 24701: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)
  • Direct Customer Service: 2 years (Required)

Work Location: In person




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