Job Summary

Essential Duties and Responsibilities

• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Accountable for bakery sales, labor, and meeting financial and profitability objectives.
• Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
• Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Makes fine judgements about aroma, flavor, taste, texture, and color to inspect baked goods for quality.
• Prepares, packages, labels, caters, and occasionally delivers baked goods.
• Uses creativity to decorate baked goods, promote themes, and merchandise product through appealing displays.
• Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and taking special order requests by phone and in person.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities

• Strong organizational skills and attention to detail.
• Advanced knowledge of bakery, pastry, and coffee/gelato operations.
• Basic mathematical skills.
• Ability to lead and motivate others.
• Ability to conduct on-the-job training, instruct in use of tools or equipment, and demonstrate procedures.
• Ability to multi-task, prioritize effectively, and practice proper time management.
• Ability to effectively communicate (in written and verbal form) with partners, customers, and vendors.
• Ability to maintain working relationships with vendors.
• Ability to safely operate hazardous tools and equipment such as a bread slicer, commercial oven, etc.
• Ability to read and operate digital equipment, meters, dials, and/or calibrated scales.
• Ability to use precision and non-precision hand tools.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High school Diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Minimum of 18 years of age required.
• Food Handler certification required.
• Manager Food Safety certification required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception, or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to use hands for reaching, touching, or handling.
• Continuously required to talk or hear.
• Frequently required to use strenuous finger or hand movements.
• Frequently required to bend, kneel, squat, or stoop.
• Frequently required to push, pull, maneuver, or lift objects up to 40 lbs.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Frequently exposed to hot surfaces.
• Frequently exposed to extreme cold conditions (non-weather).
• Frequently exposed to extreme heat conditions (non-weather).
• Frequently exposed to equipment with sharp blades of edges.
• Occasionally exposed to wet, slippery, or damp conditions.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.