We are hiring Bilingual Call Center Representative (French/English) that has a passion for helping people love how they look. We provide a personal, convenient, one-of-a-kind retail shopping experience tailored personally to each customer’s lifestyle. Our competitive compensation model allows our Wardrobe Sales Consultants to have a direct impact on growing their personal income potential on a weekly basis. Come experience our engaging workplace focused on teamwork, growth, and respect. It is our vision to provide an engaging workplace focused on teamwork, growth, and respect. Come experience our extraordinary culture built upon these guiding principles: live the Golden Rule, practice teamwork, have respect for each other, be trustworthy, and keep an open mind and heart. What a great place to work! We are always looking for talented and unique individuals to join our team. Take the first step towards your new career opportunity today!

About the position:

· This is a full-time, direct hire position. We are a call center open 9am-8pm, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays.

· Employees must be based in the US and are not required to attend an office on a regular basis. If needed, virtual employees may go into an office for critical trainings, meetings, and team-building events.

What you will do:

•Answer inbound calls from new and existing customers
•Handle and resolve escalated customer issues, making decisions based on customer satisfaction and company profitability while satisfying all team standards of productivity and quality
•Effectively multitask between a variety of different systems and reference materials to effectively respond to customers in a challenging, fast paced environment

•Be an active listener who can show empathy while exemplifying professionalism and a positive attitude, using analytical skills to evaluate conversations and ask questions to clarify needs
•Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) System
•Additional duties as required

Our training schedule:

Paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ. You must be available to attend virtual training.

Technical Requirements:

· Wired Ethernet/High Speed Internet Access, (hotspot not acceptable)

· Dedicated workspace free from distractions

Skills, Abilities, Experience & Qualifications:

•High School diploma or equivalent required

•Must speak fluent French/English (Speak and Write)

•2+ years of call center or customer service experience preferred

•Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
•Ability to receive and implement ongoing feedback and coaching for continuous improvement

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Work Location: Remote

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