FRAUD ANALYST

Job Summary:

The Fraud Analyst reviews potential fraudulent accounts and takes appropriate action based on account and transaction characteristics. The main objective of the Fraud Analyst is to reduce the net fraud loss dollars.

Essential Responsibilities:

• Monitors and manually reviews deposit and consumer credit accounts, debit and credit cards, mortgage, ACH, wire transfer, merchant, cash management, and credit cards products/services for Puerto Rico & ECR.; and transaction activity for possible fraud, abuse, and/or compliance violations; this may include direct contact with account holders to verify the authenticity of transactions.
• Reviews fraud detection reports and on-line queues to identify fraudulent activities.
• Identifies ID Theft and fraud red flags and acts accordingly.
• Identifies possible financial exploitation and acts accordingly.
• Processes outbound/inbound calls with customers, victims, Bank employees and law enforcement.
• Contacts third-party personnel regarding check referrals.
• Identifies loss patterns and provides detailed feedback to improve on loss prevention strategies.
• Conducts moderate to complex fraud analysis to identify potential fraud and prepares documentation of each case to be submitted to the Corporate Security Department and/or the Corporate Compliance Department.
• Suggests improvements in the tools and techniques to monitor possible fraudulent transactions.
• Investigates and resolves irregular transactions reported by customers and employees.
• Identifies areas requiring increased security controls to protect the organization and its end users from future incidents of fraud.
• Communicates security threats to management and provides recommendations for loss mitigation as needed.
• Maintains fraudulent activity logs/records/databases, reconciles and summarizes fraud losses.
• Prepares well written descriptive and informative reports of identified suspicious activity.
• Provides excellent customer service to partners and customers.

Other Responsibilities:

· Performs any other task as needed and requested by Supervisor.

Independence of Judgment:

The independence of judgment of this job is related to the identification and definition of new problems of moderate complexity, as well as to the continuous analysis of specialized and complex subjects.

Supervisory Responsibilities:

This job has not supervisory responsibilities.

Impact of Errors:

Errors of this job responsibility could affect essential activities that are important for the Bank, either from other divisions or departments, or within.

Competencies:

· Interpersonal communication skills

· Proficiency in MS Word, Excel, and Access

· Excellent problem solving and decision making skills

· Excellent customer service skills

· Ability to handle sensitive and confidential information and matters

· Must be able to manage objections from clients

· Write, speak and comprehend English and Spanish. Fully bilingual

· Heavy analytical and conflict resolution skills are necessary for this role

· Flexible schedule availability

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

Minimum Requirements:

A Bachelor Degree and at least two years of similar and related experience is required for this job. The experience must include Banking Operations, Bankcard, Deposit and Consumer accounts, Mortgage, ACH, Cash Management and/or Merchant fraud management. Written and oral fluency in English and Spanish is required. The incumbent must write, speak and comprehend English and Spanish languages and have PC knowledge. Must be able to work after hours, weekends and holidays.

EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: From $31,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Parental leave
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Work Location: In person

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