General Manager

Tommy’s Express Holdings (TXH) has an exciting opportunity to be the General Manager (GM) for our site located in North Port, Florida. The GM is responsible for the day-to-day operations and is ultimately responsible for the profitability of one Tommy’s Express Holdings (TXH) car wash location.

The GM leads and oversees the development of up to twenty or more employees while serving as a direct resource for operational and personnel related issues. The GM continually drives store conditions, quality car wash execution, profitability, people development, and the highest level of guest service while ensuring objectives align with TXH’s strategy and goals.

Responsibilities include hiring, scheduling, and management of staff as well as facilitating training and development. Customer service is the focus of all team members, and the General Manager is tasked with ensuring that all team members strive to set the standard for excellence in that area.

The General Manager will report to the Regional Manager and work a rotating, full-time schedule including days, nights, and rotating weekends. The General Manager will take primary responsibility for the overall management and operations of their assigned location which includes, promotions, special events, customer engagement, profitability, equipment maintenance, and other assigned company goals. The General Manager will manage and analyze all financial, business, and operational aspects of the business and meet strategic goals annually.

General Duties and Responsibilities

• Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminate obstacles.
• Demonstrate and maintain the highest levels of customer service.
• Execute and implement all Company initiatives; clearly communicate objectives/priorities to the team.
• Act as the primary point of contact for team/league partners and funnel requests to internal stakeholders as necessary.
• Analyze metrics to identify opportunities and make decisions in collaboration with the management team to drive sales and successful initiatives for the store.
• Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L.
• Advocate of change and shows agility as needed to lead a successful store.
• Build strong teams, drive a culture of high performance and engagement that reflects an exceptional customer experience.
• Lead the recruitment of full time and part time staff. Manage weekly scheduling, reporting, team meeting, and administrative tasks.
• Facilitate equipment maintenance and site audits to ensure a quality product and customer experience.
• Create an environment where staff can grow and develop through a robust and engaging onboarding experience, continuous performance feedback, and ongoing developmental opportunities.
• Diagnose problems, replace, or repair parts, test and make adjustments to equipment.
• Perform ‘Manager on Duty’ responsibilities

Education, Experience and Requirements

• High school diploma or the equivalent. Bachelor’s degree in business related field preferred.
• Minimum 3 years retail management experience; proven leadership ability.
• Must possess superior communication and problem-solving skills.
• Collaborative with strong influencing and interpersonal skills.
• Highest level of integrity and ethics, both professional and personal.
• Must have experience managing a diverse staff of both full-time, part-time and seasonal employees.

Job Knowledge, Skills and Abilities

• Technical & Mechanical Capacity. Basic understanding and use in Excel and other office applications.
• Ability to use a computer, tablet, smart phone, software, and the internet.
• Ability to identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results.
• Proven ability to lead change while maintaining operational effectiveness.
• Very strong written and verbal communication skills.
• Strong experience with retail finance, including P&L management.
• Ability to work independently while still adhering to company/departmental standards.
• Proven ability to hire and develop a high performing team aligned with company goals.
• Experience managing personnel matters in accordance with company policies and state and/or local laws.
• Experience assessing internal talent and cultivating a strong succession plan.
• Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution.

Physical Demands

• Regularly required to sit stand, reach, bend and move about the facility as needed.
• Must be able to lift and carry up to 30 lbs.
• Ability to speak and hear.
• Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders.

Safety Requirements

• Ladder safety
• Electrical Hazards & Lock-Out, Tag-Out
• First Aid
• Fall Protection
• Personal Protective Equipment

Work Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided.

Position Type/Expected Hours of Work/Benefits

• Full-Time: 50+ Hours Per Week
• Benefits: Health Insurance, 401k, Paid Vacation (Reference Handbook)
• License: Valid Driver’s License (Required)

Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. We are an innovative company which offers a variety of careers paths, from facility maintenance, retail leadership, district management, accounting and marketing. With a commitment to generosity, Tommy's
Express is dedicated to treating co-workers and guests like family. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Management: 5 years (Preferred)

Work Location: In person

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