Our first store opened on January 2nd, 1980 in Anaheim CA and since then we have grown to 42 stores in four counties: Los Angeles, Orange, San Diego and Riverside. We offer our customers a full service supermarket with a large meat department, bakery, tortilleria and prepared foods in addition to a sizeable section of domestic and imported Latin American grocery goods to provide a Mexican homeland experience. We are always looking for great people to join as a member of the Northgate Family. We look for enthusiastic people with the potential and desire to grow with us. We strive to create a great work environment that is positive and fun; where people have meaningful work, where individuals have a sense of belonging and feel appreciated, valued and secure. If you are passionate about food, are customer focused, team oriented, and want to be a part of our family, we invite you to apply! We offer opportunities for growth, 20% discount for you and one other family member in your household for most purchases made at Northgate and flexible schedules. To learn more, please visit www.northgatemarket.com.

JOB SUMMARY:

The Financial Care Supervisor is responsible for overseeing, managing and providing guidance to the Financial Care Specialist/Sales Associates Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Providing leadership, management, and guidance to all Financial Care Specialist/Sales Associates.
• Complete and deliver performance evaluations.
• Participate in interviewing and hiring process.
• Provide coaching and development to the Financial Care Specialist/Sales Associates.
• Responsible for Anti Money Laundering compliance and company Policies and Procedures.
• Ensuring Financial Care Specialist understand and comply with all company objectives, performance standards, and company policies.
• Ability to manage and produce reports on production and historical data.
• Responsible for check verifications and approvals of amounts of $10k or less.
• Ability to manage complaints, counseling managers on the interpretation of Collections policies and procedures.
• Evaluate and analyze risk with meticulous attention to detail.
• Assist Associates with Anti Money Laundering Compliance, verifying documents, paycheck stubs, bank statements and providing appropriate approvals.
• Comply with all Bank Secrecy Act regulation guideless of sharing information of transactions on hold.
• Responsible for follow up of transactions with funds on hold (waiver), confirm payments received in the bank, verify check and authorize disbursement of funds.
• Maintain confidentiality with customer data.
• Perform other work-related duties as assigned.

POSITION REQUIREMENTS AND CONDITIONS:

• Ability to work under little or no supervision.
• Ability to demonstrate independent judgement.
• Ability to work a flexible schedule, including weekends and Holidays, based on company need.
• Knowledgeable of computer skills including Microsoft Office.
• Ability to understand to understand, company manuals, forms, policies and procedures and other related documents. Bilingual preferred

Education/Experience/Skills

• Minimum High school diploma

Physical Demands and Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
• The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
• The employee must occasionally exert or lift to 25 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;
• Require specific vision abilities that include close vision and the ability to adjust focus.
• May be occasionally required to travel to our retail stores.
• The work environment is that typical of an office and retail store. The noise level in the work environment is open concept with multiple conversations occurring.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Truck drivers must be able to pass a standard drug test and qualify as being "drug‑free" under the legal and medical guidelines permitted by the Drug‑Free Workplace Act of 1988.” All other employees not subject to the U.S. Department of Transportation drug and alcohol rules and comparable state laws, must be able to pass a pre-employment drug test, which will not screen for non-psychoactive cannabis metabolites.

Northgate Markets is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Northgate Markets will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment and Housing Act (Ban the Box Law).