OUR COMPANY

Established in 1996, in Sudbury, Ontario, HARD-LINE is a leading supplier of automation, teleoperation, and remote-control technology specialized in the mining industry. HARD-LINE develops innovative products from the ground up, using years of experience in mining, electronics, electrical and mechanical design. Our remote-control systems allow operations through direct/extended line of sight or teleoperation; while increasing worker safety, continuous production, and mine profitability.

HARD-LINE’s strength lies in the ability to customize our products and services to each client’s needs. HARD-LINE is a global company with offices in Canada (Headquarters), USA, Chile, and Peru along with a worldwide network of distributors.

Job Description

The Field Services Technician is responsible for providing professional on-site technical and customer service and support to new and existing clients by performing in-house and field installation, repairs, and maintenance on all HARD-LINE equipment. This position involves frequent travel to work at various sites, both underground and / or surface.

WHAT YOU’LL DO

• Installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning.
• Commissioning and repair as necessary on remote controls, Tele-operated equipment, including all new technologies developed.
• Travel to various locations both domestic and international.
• Help the research & development team with the integration of new technologies and equipment.
• Perform scheduled and unscheduled maintenance of equipment and associated equipment.
• Provide installation expertise at customer sites as well as conducting pre-installation assistance.
• Read and review blueprints, plans, specifications and other documentation to prepare for start-up or service.
• Capture all field changes required for proper documentation when completing a job.
• Build customer relationship in a professional manner through solution-oriented communications and service.
• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment or replacement at the customer site or the HARD-LINE manufacturing facility.
• Provide technical support to other Field Service Technicians in the field.
• Complete accurate time records, technical reports, failure reports, etc.
• Stay current with industry, customer, product developments and technical best practices.

Qualifications

• Technical certification or Diploma in electronics, electrical/mechanical field or other relevant field
• 3 to 5 years relevant field experience
• Valid passport and driver’s license
• Experience working in an ISO 9001 environment would be considered an asset

Mandatory Qualifications for Employment

• A valid driver’s license with no restrictions is a mandatory requirement for ongoing employment in the role of Field Technician.
• Should a Field Technician lose their license and be unable to manage the travel requirements of their position; the employee may be unable to perform the required duties of the role. Under those circumstances, the Company may be required to terminate the Employment Agreement.
• Hold or be able to obtain MSHA Certification
• Experience and ability to work in underground and surface mining operations
• Resident of the United States
• Legally able to work in the United States and travel abroad
• Medically fit and able to pass regular drug and alcohol testing

Core Competencies

• Ability to read and interpret equipment schematics.
• Ability to work on short notice varied shift schedules and to travel as required. Travel may last weeks at a time.
• Above average knowledge of computer software (Word, Excel, AutoCAD, etc.).
• Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
• Ability to work alone or in a team setting.

Working Conditions & Physical Demands

• Must be able to work on surface or underground and may be exposed to harsh work environments.
• Use of personal protective equipment, including steel toe boots, safety glasses etc.

Job Types: Full-time, Permanent

Benefits:

• Dental Insurance
• Health Insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• Overtime
• Weekends when required

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• Overtime

Work Location: In person

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