JOB DESCRIPTION

I. JOB TITLE: Family Services Manager

II. IMMEDIATE SUPERVISOR: Head Start Director, Executive Director

III. TITLE OF POSITIONS SUPERVISED: Family Service Advocates/Specialist

IV. MAJOR OBJECTIVES: Plans, implements and evaluates parent engagement, family and community partnership, and volunteer program activities according to Head Start
Performance Standards and child care licensing regulations. Supervises assigned staff.
Designs and implements a system for parent engagement activities. Establishes a process that includes parents, staff and community involvement in program planning.

V. ESSENTIAL DUTIES AND RESPONSIBILITES:
1. Coordinate, plan, implements and evaluates parent family engagement along with volunteer programs and community partnerships as described in the Head Start
Performance Standards.
a). Coordinates family component efforts with center supervisors. b). Conducts training and provides technical assistance to staff as well as parents on subjects related to parent family engagement, volunteer programs and community partnership activities. c). Ensure planning and implementation of regular center parent committee meetings. Creates and coordinates parent training plan. Attends Policy Council/Committee meetings, keeps minutes and bylaws current. d). Monitors enrollment and attendance to assure the maintenance of 100% enrollment and 85% average daily attendance and center waiting lists to assure that they equal 10% of enrollment. e). Assures the establishment of both computerized and paper confidential record keeping system with complete and current information in all children’s records. Maintains confidentiality according to NEED, Inc’s policy. f). Monitors use of Policy Council and Committee funds and Parent Fundraising account. g). Maintains reports on parent activities, in-kind contributions, and volunteers. Prepares and submits other reports as directed. h). Monitors center operations for compliance with parent engagement, family and community partnership and volunteer requirements. i). Collaborates with disabilities staff to ensure recruitment and enrollment of 10% children with disabilities. j). Works with staff to recruit and train volunteers for all program positions. Maintains accurate records of all volunteers. k. Develops and secures inter-agency agreements to enhance recruitment efforts and service delivery to families (ex: Foster Care, TANF/SSI, homeless shelters, community resource providers)

2. Supervises assigned staff. a). Directly supervises day to day activities of assigned staff. b). Recruits, hires, evaluates and disciplines staff. c). Assesses and takes corrective action in an emergency. d). Collaborates with staff to ensure cross component integration. e). Provides mentoring, guidance and support of service area staff, particularly related to effective interventions with families and service delivery. f). Maintains professional development plans with staff. Provide input for program staff training plans. g). Plan, attends and participate in staff meetings.

3. Designs and implements a system for parent engagement activities. a). Provide welcoming environment to families. Initiate receptive, responsive and respectful relationships with families. b). Implement a system of cross-service area teams and program meetings to ensure information about services related to families and children is shared and coordinated. c). Participate in community meetings and initiatives that increase program capacity to respond to the needs and interests of families. d). Establish a system that links families with support systems and resources and ensures purposeful follow-up to determine their effectiveness. e). Support parent-child relationships in a way that values the culture and language of the family. f). Develop a system for parents to learn about child health and development. Help families identify appropriate practices that complement the stages of their developing child. g). Work with management team to ensure families are engaged in effective transition planning. h). Assists in parent engagement and mobilization of matching/in-kind funds. i). Support parent interests and goals by creating skill-building volunteer opportunities throughout the program and in the community. j). Ensure staff are implementing family partnership assessment and goal setting process, conducting home visits and consistently connecting with families to gather information and support parents. k). Develop opportunities and resources to support parents in working toward their own parenting, literacy, education and employment goals.

4. Establishes a process that includes parents, staff and community involvement in program planning. a). Developing community assessment, comprehensive plans, manuals and related materials. b). Establishing a network and working relationships with other human service agencies at the state level. c). Maintaining an up to date resource directory of available service in the area. Keeps supervisor informed of available services.

5. Related duties as assigned.

VI. QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Bachelor’s degree in Social Work or related degree required. Master’s degree in social work preferred. Experience providing adult education or training preferred. Excellent driving record. Computer proficiency required. Knowledge of community resources. Excellent interpersonal skills. No citations for child abuse and neglect. Local and State travel required. 2-3 years of Head Start Experience preferred.

VII. CERTIFICATES, LICENSES, REGISTRATIONS: First Aid and CPR. Valid driver’s license.

VIII. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a current physical examinations, including a tuberculin test or TB assessment before client contact is initiated. Ability to: Travel, use personal computer, respond to emergency situations, analyze and solve problems, communicate effectively. Perform multiple tasks and meet deadlines. Light lifting may be required.

IX. WORK ENVIRONMENT: Offices environment. Dress according to policy.

X. SAFETY REQUIREMENTS: NEW CA, Inc. is committed to the highest level of workplace standards.
The responsibilities of the position include compliance with all company and government safety regulations and procedures.

XI. DISCLAIMER: The statements in this job description are intended to describe the general nature and level of work required by this position at this time. However, it is not an all-inclusive list. NEW CA, Inc. retains the discretion to add to or change the duties of the position at any time.

This institution is an equal opportunity provider and employer.

Auxiliary aids and services are available upon request to individuals with disabilities.

SALARY GRADE: $45,000 - $55,000

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (Required)

Experience:

• Human Services: 3 years (Preferred)

Work Location: Multiple Locations

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