JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Summary

• The role of the Facility Manager is to ensure the proper operation of all aspects of assigned facilities in accordance with the terms of the Master Service Agreement and Facilities Statement of Work.
• The Facility Manager must establish, operate, and maintain a comprehensive Facility Management program which allows an organization to manage and oversee the Operations and Maintenance of the Buildings, Building Systems and Equipment, provide operational support and coordination of site services.
• The Facility Manager must oversee the day-to-day operations of on-site staff and contractors that operate and maintain the Buildings, Building Systems and Equipment.
• The position will liaise with the client and internal facility operations teams, project teams and building occupants to drive occupant and CRE satisfaction.
• This position will need to work closely with other functions in the business to support business goals to drive best in class and innovative service.

Job Responsibilities
Relationship Management

• Provide direction/information to facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
• Coordination and scheduling of maintenance activities; ensure appropriate follow up with customers
• Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity and client satisfaction by working closely with the Global Facilities Lead, Global Engineering Director, real estate client and business line client.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
• Manage both technical and administrative staff
• Manage vendor performance during normal and off hours, including weekends when necessary

Compliance

• Provide overall facility services in accordance with account standard processes and procedures, including application of policies and programs and coordination of information
• Ensure compliance with portfolio-wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities

Process and Operations Management

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography; ensure all reactive, corrective, and recurring service requests are performed timely and satisfactorily; ensure suppliers manage work requests from issuance to completion and invoicing
• Prepare, submit, and manage facility capital and operating expense plans with the clients’ goals and objectives addressed, track variances and mitigate financial risks and exposures
• Identify, develop scope, and execute short and long-term projects to support client goals
• Perform periodic quality assurance inspections to ensure site scope services and SLAs are achieved; generate corrective action tasks as required
• Researching, analyzing and reporting plan variances

People Management

• Responsible for supervision of dedicated engineering staff
• Develop staff in performance, customer service and management skills through leadership and mentoring
• Any and all other duties and tasks assigned

Safety Related Objectives

• Ensure 100% Employee Safety Training Compliance
• Perform Timely Safety Incident Reporting and Monitoring
• Maintain “0” Recordable and Lost Work Day Case Injuries
• Maintain 100% Overall Program – Safety PM Completion
• Maintain 100% Overall Program – Safety Repair Completion
• Utilize Pre-Task Planning Methods
• Embody Safety Culture

Performance Related Objectives

• Perform timely and accurate CMMS system management for in-house staff and outside contractors; performance is measured by achieving response and completion percentage goals
• Work with CMMS manager to ensure that appropriate preventive and predictive maintenance programs are in place to support client assets.
• Ensure that Asset inventory records, including MEP equipment, tools and drawings libraries are up to date and accurate.
• Ensure client satisfaction by providing a seamless interface into client organization; demonstrate leadership, responsiveness and creativity; performance is measured by client satisfaction scores
• Ensure no unplanned operational interruptions in critical areas caused by activities within service lines under control; performance measured by total time of disruptions or losses to business / facilities arising from facilities system or equipment failures, controllable outages or actions of JLL staff or vendors. Excludes disruptions from severe weather, localized power outages or external emergencies.
• Manage vendor performance to achieve acceptable performance levels through active audit of supplier scope of work and partnering with vendor management
• Ensure no environmental permit violations caused by activities within service lines under control
• Develop and implement operational enhancements through innovation or efficiencies to ensure that client assets are appropriately maintained with the goal of reducing short and long term operating costs, improving occupant satisfaction and increasing team productivity. Utilize business intelligence data or experiential knowledge to increase service levels and client satisfaction.
• Share best practices with colleagues within the account
• Ensure compliance with JLL Engineering Services Compliance Program and management audit

Knowledge, Skills & Abilities

• Bachelor's Degree in Business Management, Engineering or equivalent combination of experience and education
• Certified Facility Manger (CFM), Facility Management Professional (FMP), or Sustainability Facility Professional (SFM) designations a plus
• 5+ years of experience
• Strong leadership and relationship building skills

• Strong interpersonal skills, management skills and problem-solving ability
• Excellent verbal/written communication skills
• Proven record of providing excellent internal and external customer service
• Motivated & enthusiastic
• Committed to excellence
• Collaborative
• Knowledge of industrial facilities management operations, safe work practices, accounting, CMMS and building systems
• Strong organizational skills and collaborative style with a key focus on follow through to completion for self and others
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Ability to translate service contract scopes of work to performance actions by service providers
• Ability to identify and escalate facility service issues with significant occupant impact with a sense of urgency
• Ability to apply lessons learned from previous service issues to standards of work with the goal to eliminate repeat issues
• Ability to influence the actions of others through persuasive communication
• Proficient in MS Office

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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