Experienced Automotive Service Advisor - Audi Job at Audi Natick
Audi Natick is looking to hire an experienced Service Advisor!
Are you a career-minded Service Advisor committed to providing excellent customer service? We are looking to hire experienced team members for the long-term - helping them grow and prepare for internal promotional opportunities.
BENEFITS
Bernardi Auto Group offers a very competitive and attractive benefits package, including but not limited to:
- Promotion from within opportunities - across all six Bernardi dealerships
- A strong company culture with employee appreciation events
- Medical, Dental, Vision
- Paid Time Off
- 401(k)
- Life Insurance, Short Term. Disability, Critical Illness, Accident Insurance
- Identity Theft Protection Insurance
- Pre-paid Legal Insurance
RESPONSIBILITY
The Service Advisor is responsible for assisting our Audi service customers while their vehicle is in for service. This includes explaining why additional services are needed after the vehicle is inspected by the technician. You need not be involved in the scheduling of service appointments since this responsibility is managed by our centralized Service BDC.
- Ask relevant probing questions to assist service customers in their effort to explain vehicle symptoms
- Clearly document vehicle symptoms on repair order as described by the service customer
- Determine needed automotive maintenance based on symptoms, age, mileage, body condition, and history of vehicle
- Advise service customers on the value of maintaining their vehicles based upon prescribed maintenance schedules
- Prepare a complete and accurate estimate of cost for service labor and parts; Explain it and the time needed for the auto service to your customer
- Discuss with your service customer how and when you will follow-up on the status of their Audi vehicle
- Monitor the progress of work on your customer's vehicles throughout the day, update customers on their status, and gain customer approval for additional work recommended by the technician.
- Explain all completed work and charges to your customer
REQUIREMENTS
- Prior experience as an Automotive Service Advisor
- Excellent customer service skills
- Great personality - with a desire to have fun while assisting customers
- Excellent verbal and written communication skills
- High School Diploma or equivalent
- Valid driver's license with a good driving record
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