About our Company:

Founded in 2019 by Toronto-based producers Svetlana Dvoretsky (Show One Productions) & Corey Ross (Starvox Entertainment), Lighthouse Immersive is the first entertainment company developing multiplex venues featuring large-scale events and exhibitions using interactive digital media.

The signature property of Lighthouse Immersive, Immersive Van Gogh Exhibit, opened on July 1, 2020, in Toronto with a Walk-Thru and Drive-In version to meet the ongoing restrictions and guidelines associated with the COVID-19 pandemic. Immersive Van Gogh was the first major art exhibit to open since the onset of the pandemic and sold over 220,000 tickets in four months with gross sales of over $9 million to a core audience of 24-44-year-olds in Toronto and quickly became the #1 selling show worldwide on Ticketmaster’s Universe platform. Since opening in Toronto, Lighthouse Immersive has expanded to 20 markets in North America, selling over 3.25 million tickets.

Our Mission

To deliver a high-end, engaging experience that exceeds expectations and becomes the patron’s most memorable time out. We see a world where art is a part of people’s everyday lives, and as a member of our team, you are a valuable part of making this a reality.

POSITION SUMMARY

The Exhibit Host will assist in the day-to-day operational functions to ensure the venue runs smoothly. The host will be exposed to all departments in the venue including Retail, Box Office, and Operations, to provide full support in all the different areas. The ideal candidate will have an outgoing and positive personality, experience in customer service and entertainment.

DUTIES AND RESPONSIBILITIES

• Superior customer service and communication skills. Minimum 1 year preferred.
• Ability to work independently and with coworkers to foster a positive and productive work environment.
• Ability to work a flexible schedule, including evenings, weekends and holidays.
• Engaging with patrons to resolve their questions and issues. Provide information about regulations, facilities, and the exhibit to visitors.
• Prior cash/card handling and POS experience is a plus.
• Maintain a familiarity and working knowledge of the exhibit, store offerings and the art featured, as well as knowledge of the artist's life and career.
• Maintaining discretion, regarding confidentiality of all account information, and ensuring all account data is captured accurately.
• Familiarity with troubleshooting equipment and hardware, using web-based platforms and applications, google workspace, and box office/POS software is considered an asset.
• Knowing details of all ticket pricing, schedules, promotions and operations, process change of date requests, and understand box office, operations, and retail procedures.
• Ability to work well under pressure and handle multiple priorities with strong organisational skills.
• Maintain sales floor presentation while maintaining familiarity of product locations.
• Ability to walk or stand for extended periods of time.

JOB SPECIFICATIONS/QUALIFICATIONS REQUIRED

• This is a part time position.
• Disney Animation Immersive Experience opens to the public on March 23rd with a VIP event on March 22nd.
• $16/hr, bi-weekly pay
• Minimum High School Diploma or equivalent