Requirements:

❑ Reliable means to and from work.
❑ Willing to work flexible hours.
❑ Good leadership and communications skills.
❑ Must wear appropriate uniform as for the Brand policy.
❑ Must maintain personal cleanliness.

General Responsibilities:

❑ Directly supervise all laundry and housekeeping personnel and ensure proper completion of all housekeeping and laundry duties on a daily basis.

❑ Direct and coordinate all the cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

Primary Functions:

• Scheduling: o Schedule all housekeeping and laundry personnel. o Track and maintain labor hours and labor standards for all housekeeping and laundry activities.
• Profit: o Effectively control and manage all housekeeping and laundry operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies. o Work with General Manager on all orders and supplies.
• Quality:

o Facilities: Ensure that the hotel meets/exceeds GUEST and Brand quality standards. o Guest Service: Ensure that the hotel meets/exceeds Brand standards for guest satisfaction. Leadership:* o On-Boarding: Ensure that all direct reports are provided proper on-boarding training of Brand standards including, but not limited to, cleaning and sanitation process, guest and associate safety & security, reporting protocols, guest services, time management and cost controls. o Leading: Motivate, coach and train laundry and Housekeeping team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition. o Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere Standard Operating Procedures.
Specific Responsibilities

❑ Send or file a daily end of the day activity and accomplishment
❑ Have a good understanding of all hotel operating procedures.
❑ Clock in one (1) hour before the housekeeping staff.
❑ Prepare room assignments for the room attendants and stock room attendant carts with linens, supplies and amenities required to replenish rooms assigned.
❑ Review prior day’s CPOR and MPRC (Minutes Per Room Cleaned) and address with respective room attendants as appropriate.
❑ Review and record Room Attendants’ end of shift reports and provide summary to the

Facilities/General Manager.
❑ Enforce all existing and new policies and procedures with the housekeeping and laundry staff.
❑ Maintain proper staffing in all areas of responsibility.
❑ Complete and post weekly schedule for housekeeping and laundry staff as per standard operating procedures and post in a timely fashion.
❑ Conduct regular performance reviews of staff.
❑ Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy.
❑ Conduct weekly departmental meetings, and individual meetings as needed.
❑ Supervise delegated responsibilities and follows up.
❑ Exhibit good leadership skills.
❑ Conduct an inventory of all housekeeping and laundry supplies on the last day of each month.
❑ Order, check and maintain housekeeping and laundry supplies at par.
❑ Inform the General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.
❑ Handle guest complaints effectively.
❑ Be willing and able to work any shift and fill in when other associates are not able to work their scheduled shift.
❑ Be knowledgeable of room types and standards for supplies.
❑ Open and close rooms as required for maintenance.
❑ Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
❑ Inspect rooms as appropriate.
❑ Report maintenance requirements.
❑ Ensure performance of deep cleaning tasks.
❑ Ensure that guest rooms are regularly cleaned and sanitized, replenished with supplies and amenities, inspected as appropriate, and timely reported “room ready for sale” to the front desk.

❑ Maintain public areas clean, attractive, safe and presentable at all times.
❑ Ensure that cleaning supplies are maintained and cleaning carts are in a safe, organized and presentable fashion.
❑ Ensure the prompt and systematic servicing of all guest requests.
❑ And any other duties as necessary and required by the company.

Optimum Attributes:

❑ Good Communication skills.
❑ Well-groomed and professional appearance.
❑ Willing to take responsibility and accountability.
❑ Willing to work on weekends and holidays if required.
❑ Consistent and congruent.
❑ Pleasant personality.

• Performance standards: o Performance shall be measured by budget use, Guest Scores, QA and cleanliness of the hotel.

While this is intended to be an accurate reflection of the current position, Management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Trenton, NJ 08628: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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