• Supports the mission, vision and philosophy of Graham Windham. Complies with all organizational policies and procedures.
• Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
• Exhibits effective communications skills.

• Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.
• Sustain a daily calendar of meetings and events. Coordinate appointments and meetings and assist with travel arrangements when necessary.
• Assisting/scheduling for Sharmeela Mediratta (Vice President for Health and Family Wellness and Chief Advocacy Officer), Kristen Ragusa (Vice President for Youth Success), and Jill Lefkowitz (Chief Performance Officer, Program Perf + Planning). Also, support the AVPs for project based and short-term assignments.
• Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.
• Welcome the Executive’s guests by greeting them, in person or on the phone, answering or directing inquiries.
• Use discretion, confidentiality, and good judgment to handle.
• Represent the company and the Executive in a positive light through great follow-through skills and sound judgment.
• Coordinate with PPP department by making customer satisfaction calls (to foster parents and birth parents, maybe youth on occasion). Other things could be ad hoc chart.
• Provide administrative support to the President & CEO in the absence of the CEO’s Executive Assistant.
• Assist the CEO’s Executive Service Manager in maintaining files for the Office of the President including all Board of Directors and Board Committee related correspondence, minutes, and resolutions.
• Complete adhoc projects as assigned – such as the Annual Founder’s/Staff Appreciation event; Immigration Update etc.
• Complete other tasks as assigned by the Executive Leadership or the Manager of Executive Services.

• Associate’s Degree. Bachelor’s Degree preferred.
• 5 years of Administrative Experience with at least 2 years working directly for a senior level executive.
• Excellent verbal and written communication skills.
• Excellent computer skills including Microsoft Office.
• Social services or non-profit experience, a plus.

• Ability to multi-task.
• Ability to work and communicate with senior levels.
• Demonstrated ability to meet tight deadlines.
• Willingness to work late, when required.

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.Graham has pioneered programs for New York City’s children, families and communities for over 200 years.Today, Graham is one of New York City’s leading social services organizations, providing educational and social services to over 4,000 children, young people, and parents in the Bronx, Brooklyn, and Harlem.GRAHAM ‘s IMPACT: 2019 HIGHLIGHT-Graham served 4,128 children, young people, and parents across New York City.-99% of families in our prevention program, who were at risk of having children placed in foster care, remained intact six months after receiving family support services.*95 kids in foster care reunited with their families within one year and 25 were adopted.*Over 90% of children in foster care who were reunified with their families avoided re-entering foster care in the year after reunification.*92% of young people in the Graham SLAM education and career support program graduated from high school by age 21 (compared with 22% of young people across the New York City foster care system).*We helped to lead close to 100 stakeholders in successfully advocating for New York City to invest $10 million in an approach similar to Graham SLAM for young people across NYC through the Fair Futures campaign.