Examining Clerk (County Clerk) Job at Shelby County Government

Shelby County Government Memphis, TN

Position Summary
Works under the general supervision to perform specialized clerical work involved in organizing, analyzing, processing, and maintaining operating, financial, statistical and other specialized reports and records pertaining to departmental functions.

Pay Grade: 45
Salary Commensurate with Experience and Education Minimum Qualifications
100.00% - 1. Four (4) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; and high school diploma or possess a GED; OR
2. Three (3) years of appropriate clerical, bookkeeping, data processing, or statistical work experience; and one (1) year of college study (30 semester hours or 36 quarter hours).
3. Experience working in a motor vehicle department preferred.
4. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities
1. Examines processed applications for motor vehicle titles and registrations to assure all fees and sales tax have been calculated correctly in compliance with Tennessee Laws

2. Checks for accuracy of information entered from supporting documents by Title Clerks.

3. Makes any/all corrections to paperwork and computer systems (county and state) as required.

4. Utilizes a complex on-line computer system to issue titles, replacement titles, corrected titles and note liens.

5. Determines, based upon knowledge of Motor Vehicle Laws, which titles will be issued and which title applications should be forwarded to the Department of Safety for further consideration.

6. Provides exceptional customer service while greeting customers, answering questions concerning departmental policies, procedures and work functions.

7. Answers questions for customers, dealerships, and lien holders to clear suspended transactions, issues titles on these transactions; mails title to proper party.

8. Collects fees and other required monetary charges related to department specific services and processes, and fees for the issuance of lost titles and noting of liens.

9. Maintains and balances cash drawer and sorts, files and maintains control records.

10. Writes letters to customers or lien holders when an application must be suspended, explaining the procedures to take in order to issue the title.

11. Receives titles that have been returned by mail and forwards to the Department of Revenue, receives Lost/Replacement Title Applications and issues titles.

12. Performs other related duties as required or directed. KSA's
KSAs - 1. Knowledge of plate classes {personal, commercial, handicap, bus, zone, etc.} for accurate plate issuance.

2. Possesses a thorough understanding of sales tax laws/regulations to accurately calculate due amounts.

3. Ability to evaluate documents to determine its authenticity {driver"s license, passport, consulate card, power of attorney & titles, etc.} to prevent fraudulent transactions.

4. Ability to retain state laws and departmental processing procedures that apply to motor vehicle Title and registration

5. Ability to thoroughly communicate and explain laws and procedures to the public clearly, concisely, and effectively verbally and in writing with courtesy and tact.

6. Must be focused, attentive to detail, and able to multi-task.

7. Must have basic knowledge of Microsoft Excel and have basic business computer skills.

8. Knowledge of Business English and math.

9. Ability to plan, organize, and maintain an even flow of work.

10. Knowledge of modern office practices, procedures, and equipment; skilled at operating office equipment. Disclaimer
The position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to a potential job duties will be considered and will not automatically disqualify the candidate.


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