Escape Room Game Guide Job at The Escape Game DC
The Escape Game DC Washington, DC 20004
$16.10 - $16.85 an hour
Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.
How Game Guides Serve Our Guests and Our Team:
- Enthusiastically greeting every single guest
- Leading groups of 2-12 guests in fun, friendly conversation
- Collecting information and making meaningful connections with our guests
- Enthusiastically explaining TEG and the rules of the game
- Using Game Guide software to monitor games and give teams clues and hints
- Giving a recap of the experience in the outro
- Demonstrating operational excellence by:
- Ensuring game components function properly
- Using setup sheets to accurately reset games
- Cleaning games and the building
- Restocking inventory
- Completing necessary reports
- Immediately and graciously resolving service failures
Job Requirements:
- Flexible availability. This role often works nights, weekends, and/or holidays.
- Knowledge, Skills, and Abilities:
- Genuine love for serving others
- Flexibility, humility, and teachability
- Quick and effective decision-making abilities
- Creative problem solving
- Basic computer skills
Job Types: Full-time, Part-time
Pay: $16.10 - $16.85 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- On call
- Weekend availability
Ability to commute/relocate:
- Washington, DC 20004: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you able to handle physical activity as it relates to the job such as deep cleaning, painting, lifting 30-40lbs, and minor game repairs?
- Are you comfortable maneuvering around tight spaces, bending, and crawling?
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: In person
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