• Join a great team where people/patients/residents/customers/clients/students are at the heart of everything we do!
• Do you have a passion for helping others?
• A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.
• You are a customer service enthusiast. Knowing you’ve achieved great customer/patient satisfaction means everything to you. It does for us, too.
• Are you seeking a rewarding and challenging career that allows you to make a difference?
• Work for a company that cares for its people and offers opportunities for personal growth.

Sodexo is seeking a Operations Manager 1 for Winchester Med. Center, located in Winchester, Massachusetts. This manager will oversee the environmental and linen distribution departments. This position will manage 20 to 25 non - union client paid staff. Winchester is a 189 bed facility. This is a 2nd shift position 2:30 p.m. to 11:30 p.m. This position will report to a General Manager on - site.

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience with vendor and contract management, as well as union and contract negotiations;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
• have strong financial acumen and budget management experience;
• can multi-task and set priorities;
• are proficient with computers and other technology;

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• Provide leadership and direction to non-exempt employees
• Coordinate/conduct employee training
• Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
• Interact with outside vendors
• Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
• Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
• Reviews and maintains assigned areas of the Sodexo/Client budget commitments.