About the Role

What You'll Do

• Manage strategic post-sales activity for Uber’s scaled customers through touch points that require product knowledge, planning, project management
• Work with our CRM and Product Marketing teams on marketing initiatives that contribute to the success of the entire customer portfolio to create CRM campaigns and customer facing newsletters
• Create content for and lead customer-facing webinars
• Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives
• Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses
• Develop, test, and iterate on scaled playbooks and engagement strategies
• Analyze customer data to create and execute engagement strategies within your customer portfolio
• Proactively identify and flag churn risk and work with the broader team to mitigate churn
• Function as the voice of the customer, identifying customer trends and providing internal feedback on how Uber Health can better serve our customers

Basic Qualifications

• Minimum 3 years of B2B experience with at least 1 year in a client-facing role
• Bachelor's degree required
• Highly data-driven and intrigued by the challenge of delivering an exceptional experience to tens of thousands of customers and their patients. Comfortable with analyzing large data sets to understand trends and identify leading-indicators to influence decision-making
• Exceptional verbal, written, and presentation skills
• A go-getter and self-starter who thrives in a fast-paced environment, embraces change and takes the initiative to bring fresh ideas and get things done
• Problem solver who can adapt and be resourceful. This team moves fast and always operates in new spaces. You pick up things fast and run with them
• Handle the big picture, and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and flourish by creating new ways to grow our business
• Ability to work with tight deadlines to solve for near term deliverables as well as play-booking and building long term processes
• Collaboration and teamwork is natural. You thrive working with teammates to problem solve and provide positive customer experiences

Preferred Qualifications

• Experience with SQL
• Healthcare tech experience preferred

For Boston, MA-based roles: The base salary range for this role is $77,000 per year - $85,750 per year.

For Chicago, IL-based roles: The base salary range for this role is $77,000 per year - $85,750 per year.

For New York, NY-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.

For San Francisco, CA-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.

For Washington, DC-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.