Job Summary

The Endpoint Automation Engineer is responsible for supporting user endpoints including deployment, patch management, and system maintenance. Endpoints at FMB include desktop PCs, laptops, mobile devices like smart phones and tablets, and peripheral devices. Technical responsibilities include, but are not limited to, ensuring that both small and large-scale application deployments happen efficiently with minimal to no impact to users. This position is responsible for planning, scheduling, and monitoring large scale deployments, maintenance of the endpoint infrastructure, and configuration and monitoring of ongoing endpoint patching which includes automated scheduled patching and exception-based high-priority deployments for high-severity vulnerabilities or operational issues. This position will assists System Administrators with configuration, deployment, maintenance, support, and administration of endpoint-based applications and systems.

Responsibilities/Duties

• Monitors and maintains assigned support tickets on a daily basis.
• Adheres to the department’s published SLAs as they relate to proper handling and escalation of tickets based on severity and priority level.
• Maintains, troubleshoots, and administers GPO, Active Directory Services (including Azure AD), Windows Enterprise, M365, and VMware from an endpoint perspective.
• Responsible for all high priority, “Zero-Day” patch deployment requests generated by support tickets, vendor notification, or Bank Security requirements. This includes both Windows and third party applications. (Chrome, Firefox, Adobe, etc.)
• Responsible for assisting the Service Desk with level III support for issues beyond Level I and II’s skill set.
• Manages the design, deployment, monitoring, maintenance, upgrade, and support of all Windows endpoints, hardware, and software. (this includes third party patches)
• Manages and administers the bank’s Endpoint Management Platform (EPM)
• Configures, maintains, and updates all endpoint system images as directed by management or policy utilizing EPM platform.
• Analyzes benchmarks and reports on the Windows endpoint infrastructure to maintain system scalability, integration, redundancy, performance, and functionality
• Adheres to department Standard Operating Procedures, policies and procedures, checklists and standardization
• Delivers formal and informal technical training to team members and bank associates
• Ensures industry and company standards are created, maintained and followed.
• Researches and recommends innovative and automated approaches for system administration tasks.
• Aids in design, implementation and maintenance of IT systems by gathering data pertaining to current and future development initiatives, and uses the information to assist systems engineer in identifying, predicting, interpreting, and evaluating system and network requirements.
• Collaborates with vendors (hardware, software, services), outsource partners, and other stakeholders.
• Maintains hardware and software system efficiency.
• Assists with system and hardware migrations.
• Participates in bank projects as requested by management.
• Makes recommendations for future upgrades.
• Attends and actively participates in scrum, department meetings, project meetings, continued education and anything else requested by your direct report
• Performs on-call after-hours support based on a staff rotation as or when required.
• Performs other duties as assigned.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills and Abilities

• Able to explain effectively computer related issues to users with all levels of computer experience.
• Demonstrated ability to reach performance standards and goals for systems stability and quality of service in a timely manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve problems and achieve consistent outcomes in situations where only limited standardization exists.

Officer Title Eligibility

For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title.

Competencies

To perform the job successfully, the following must be demonstrated:

 Attitude – Demonstrate a positive “can do” attitude; show motivation; must be goal oriented and a self-starter; be “solution-minded” rather than “problem-minded”

 Work Ethic – Must be dedicated, responsible, hard-working, and a team player

 Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

 Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information

 Bank Support – Follow policies and procedures; support the Bank’s mission, goals, and values

 Quality Management – Look for ways to improve and promote quality; demonstrate accuracy and thoroughness

 Diversity – Demonstrate knowledge of the Banks Diversity policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce

 Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed

 Judgment – Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

 Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments

 Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly. Use carts, hand trucks, lift belts and other tools when transporting heavy objects.

 Adaptability – Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events

 Attendance and Punctuality – Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

 Dependability – Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

 Innovation – Display original thinking and creativity; meet challenges with resourcefulness; develop innovative approaches and ideas

Education and Experience

• Minimum of 10 years of experience in Service Desk Support and Systems Administration with desktop and server support in a business environment
• Minimum of 10 years of experience deploying configuration policies with Active Directory (GPO's, security groups, Windows firewall settings, etc.), Microsoft Intune, and MDM products for Apple mobile devices
• Expert level proficiency with Microsoft Windows products (10+ years)
• Requires high-level proficiency automating system administration using Microsoft PowerShell
• Extensive hands on experience with supporting and automating the distribution and configuration of Windows PC applications and mobile apps to Apple devices
• Extensive experience with a major Endpoint Management Platforms (KACE, SCCM, Big Fix, Tanium, etc.)
• Experience with deploying applications and client configurations using major virtual desktop platforms: VMware View, Citrix, Microsoft RDS
• Senior level experience with Application support, security, and technical documentation
• Experience support Cloud-based SAAS solutions, such as Microsoft M365, Azure VDI
• 5+ years of experience in ITIL Framework required.
• Candidates holding the following industry standard certifications are preferred: Microsoft Solutions Associates ITIL Foundation, MCP, Azure Professional, Security+, VMware, Service Now

Physical Requirements & Work Environment

• Requires repetitive movement
• Requires travel to branch locations
• Requires sitting for prolonged periods of time.
• Requires lifting up to 50 lbs.
• Requires using hands to handle, control or feel objects, hearing, speaking, bending, squatting, and speaking.
• Office setting w/controlled temperature.
• Proper at-home work setup for remote work capabilities

Additional Requirements

• Professional business attire
• Ability to work evenings, weekends and holidays as needed

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.