Whether in the Resource Room helping customers, facilitating orientations, and career services workshops or meeting one on one with a job seeker to assess customers work readiness and employability, it is our Employment Development Specialists' goal to engage our job seekers by offering access to the full array of services available through the WorkSource system. These services increase job seekers skills and ability to find gainful employment into high-quality jobs and careers.

Some of what you will be doing:

• Facilitate job preparation activities to include job club services and workshops; provide labor market information.
• Conduct group and individual orientations, and workshops, supply program specific information about services, benefits, and eligibility.
• Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, virtual, and face-to-face).
• Provide in person and virtual employment services/resources to job seekers.
• Conduct individual interviews to articulate program services and activities. Identify components applicable to customer need; develop recommendations for continuous engagement.
• Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.
• Use technology such as Microsoft Word, excel and outlook and other software applications to plan your day and record the work you do.

Core Competencies:
Accountability – Accept personal responsibility for work and actions. Communication Effectiveness – Effectively convey ideas and information.
Critical Thinking – Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
Customer Service – Commit to providing value-added services to external and internal customers.
Inclusiveness – Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals.
Interpersonal Abilities – The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.

Required:
Qualified candidates will have one (1) or more of the following relevant experiences and/or education. Relevant experience may include: experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking

WorkSource Specialist 1
A combination of education and/or relevant experience totaling no less than four (4) years of customer service or public contact work such as: providing assistance to clients and/or customers regarding inquiries, complaints, or problems

WorkSource Specialist 2
A combination of education and/or relevant experience totaling no less than five (5) years as noted above.

OR

One (1) year of experience as a WorkSource Specialist 1 within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.

• This position is based in a WorkSource location and has a flexible option of up to 2 days telework and 3 days in office.
• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Per Gov. Inslee’s Directive 22-13.1, employees of the Washington State Employment Security Department (ESD) must be fully vaccinated against COVID-19. A person is considered fully vaccinated two weeks after the final dose of an authorized COVID-19 vaccine series. As a condition of employment, ESD employees are required to provide proof of vaccination before starting work. A medical or religious exemption may be requested for accommodation.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation and Integrity, Investing in our people, and Service with kindness. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.