Description

Duties

You will identify customers' needs and conduct individual interviews to articulate program services and activities and direct customers to appropriate internal and external resources and/or support services. We will rely on your intermediate computing skills and sound communication skills as you will enroll and explain program participation requirements. You will work with our customers to develop employment and training plans with the goal of exceeding customer expectations and career goals.

What a typical day looks like:

• Support the center by directing customers to appropriate program teams, provide timely response and services through all forms of customer service (Phone, email, face-to-face).
• Develop and sustain relationships with vendors and the community; keep informed of available external resources and referrals.
• Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility.
• Attend community meetings and events; represent the workforce partnership process; communicate and work closely with internal and external partners; be responsive to requests.
• Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives.
• Contact potential employers to identify business needs and determine job opportunities for customers; conduct needs assessment of businesses employee needs.
• Perform job development to promote the hiring of program participants, develop and monitor on-the-job, work experience, and other training contracts.

Qualifications

Qualified candidates will have one (1) or more of the following experiences and/or education. Such as: W orkforce development, customer service, retail, tech support, professional public contact work, unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims.

A combination of education and/or relevant experience* totaling no less than six (6) years.

OR One (1) year of experience as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.

More about what you bring:

• Accountability: You understand the importance of accepting personal responsibility for your work and actions.
• Effective Communication: You have a talent for communicating information quickly and effectively both written and verbal.
• Critical Thinking: You use purposeful and reflective judgement to process, analyze, interpret, explain, and compare information.
• Customer Service: You possess excellent customer service skills and are committed to serving the public with kindness.
• Inclusivity: You actively work to live out our Agency's values (see ESD Value Lens) by embracing diversity and different perspectives.
• Team-Player: You support coworkers, encourage others to participate, and address conflict when necessary.

• Experience facilitating workshops and/or presentations.
• Experience and/or willingness to learn new technology tools such as recording workshops, developing a podcast, or uploading videos to YouTube.

Additional Requirements of Employment:

• This position is based in a WorkSource location and requires in-person attendance.
• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Per Gov. Inslee’s Directive 22-13.1, (Download PDF reader), employees of the Washington State Employment Security Department (ESD) must be fully vaccinated against COVID-19. A person is considered fully vaccinated two weeks after the final dose of an authorized COVID-19 vaccine series. As a condition of employment, ESD employees are required to provide proof of vaccination before starting work. A medical or religious exemption may be requested for accommodation.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation and Integrity, Investing in our people, and Service with kindness. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson 564-200-2475 the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.