eBilling Systems and Implementations Supervisor Job at Mayer Brown LLP
Overview:
If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance Operations Department in our Chicago office as an eBilling Systems and Implementations Supervisor.
The eBilling Systems and Implementations Supervisor will assume a key leadership role within the Firm’s eBilling team. Primary responsibilities include leading the implementations of new clients to eBilling, ownership of Firm eBilling vendor systems and clearinghouse (BillBlast), system troubleshooting and ownership of the Firm’s eBilling Timekeeper bulk process. The eBilling Systems and Implementations Supervisor role is both highly technical and service oriented, requiring both deep legal eBilling expertise and exemplary support of partners, clients and the Firm’s Billing Department to effectively manage the Firm’s WIP cycle.
Responsibilities:
Qualifications:
Professional Experience:
Technical Skills:
Performance Traits :
The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Mayer Brown LLP is a leading global law firm with offices in 27 key business centers across the Americas, Asia, Europe and the Middle East. We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential.
If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance Operations Department in our Chicago office as an eBilling Systems and Implementations Supervisor.
The eBilling Systems and Implementations Supervisor will assume a key leadership role within the Firm’s eBilling team. Primary responsibilities include leading the implementations of new clients to eBilling, ownership of Firm eBilling vendor systems and clearinghouse (BillBlast), system troubleshooting and ownership of the Firm’s eBilling Timekeeper bulk process. The eBilling Systems and Implementations Supervisor role is both highly technical and service oriented, requiring both deep legal eBilling expertise and exemplary support of partners, clients and the Firm’s Billing Department to effectively manage the Firm’s WIP cycle.
Responsibilities:
Essential Functions:
- Coordinates access to all eBilling vendor sites for all Firm employees globally
- Leads all implementation efforts for new eBilling clients or transitioning clients
- Provides direct technical oversight of the Firm’s eBilling clearinghouse (BillBlast, etc)
- Owns relationships with all eBilling vendor sites
- Directs daily, monthly and other departmental priorities, ensuring timely completion and communication to appropriate parties
- Provides training and guidance to team members and ensures deadlines are met timely
- Assesses departmental practices and processes; recommends and implements enhancements to same
- In collaboration with Global eBilling Manager, drives strategic departmental initiatives
- Performs and supports various departmental tasks/functions, including, but not limited to:
- Overseeing management of departmental mailbox, ensuring all activity is addressed timely
- Ensuring client profiles are thorough and current
- Processing eBills of assigned clients
- Managing client rate submissions and eBilling Assistants
- Assisting with departmental rate and invoice submission backlogs
- Coordinating accrual and other information requests
- Documentation of eBilling procedures and processes
- Performs other duties as assigned or required to meet Firm goals and objectives
Qualifications:
Education/Training/Certifications:
- Bachelor’s degree in a related field, preferred, an equivalent combination of education and/or experience may be considered in lieu of the degree when the experiences have been directly related to the functions of the job
Professional Experience:
- Minimum of three years of legal eBilling experience, required
- Prior legal billing experience, preferred
- Prior leadership experience, preferred
Technical Skills:
- Expert knowledge of eBilling platforms (e.g. eBilling Hub, Serengeti, Bridgeway, DataCert, CounselLink, Collaborati, T360, et al), required
- Strong knowledge of LEDES and XML formats, required
- Proficiency in Microsoft Office products, required
- Experience working with Elite, Aderant and InTapp systems, preferred
- Working knowledge of SQL tables, preferred
Performance Traits :
- Strong, credible leadership presence
- Natural capacity to influence and elevate others and drive positive change; polished professional presence
- Innate customer service orientation and steadfast commitment to excellence
- Tenacious problem solving and follow through capabilities
- Inherent ability to foster strong working relationships with customer base and colleagues
- Sharp critical thinking and analytical skills
- Ability to work independently, manage multiple priorities and adhere to tight deadlines
- Effective and unifying interpersonal and communication skills
- Inherently self-reflective, collaborative, team-oriented
- Proactive, innovative, self-starting orientation
Management Accountabilities:
- Participates in recruiting, interviewing and transition of assigned staff
- Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting and performance counselling
- Demonstrated leadership and supervisory experience
- Able to determine and implement change processes to improve workflow efficiencies
- Process- and service-oriented with strong leadership and project management skills
- Able to set priorities and delegate in an efficient manner
- Provides professional development (training/mentoring) opportunities
- Able to address performance issues in a timely manner
Physical Requirements:
- May require occasional lifting of up to 20 lbs
The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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