Hudson Valley Lighting Group E-Commerce Associate Account Manager

The Hudson Valley Lighting Group is a worldwide leader in the design and manufacturing of lighting fixtures. Our commitment is to deliver the highest quality products and services. Our four industry-recognized brands are united by a few common principles: the pursuit of excellence, a design-driven culture, attention to ever-changing environmental considerations, and commitment to the highest possible quality. Leveraging a deep network of engineering skills and capabilities, our family of brands push the envelope with each new collection while responding with agility to market demands.

We are a progressive and growing company looking for an E-Commerce Associate Account Manager. The setting is fast paced and requires strong multi-tasking skills. You must have terrific communication and computer skills, be enthusiastic, and possess a positive attitude. The ideal candidate has a genuine interest in interior design trends and is relationship driven, solution oriented, and comfortable in a sales-oriented service role.

Position requirements:

• Bachelor’s Degree or equivalent experience
• Previous experience in e-commerce sales
• Pleasant and professional demeanor
• Excellent computer skills; must be proficient in Microsoft Office
• Quick learner with ability to manage multiple tasks in a fast-paced environment under minimal supervision with high attention to detail.
• Responsible, enthusiastic self-starter with excellent verbal and written communication, problem solving and organizational skills.
• Ability to work in a constantly changing environment with a diverse group of individuals
• Possess strong empathy and active listening skills.

Responsibilities include but are not limited to the following:

• Build strong relationships and deliver high quality customer service through phone, email, and live chat, constantly striving to make things better, faster, and smoother for the customers.
• Communicate with customers in a thoughtful, thorough, and personalized way.
• Ability to trouble shoot with customers and the ability to ask the proper questions to solve their problem.
• Approach each customer interaction with a design-oriented sales mindset. Upsell and cross-sell our suite of products throughout the Hudson Valley Lighting Group brands when applicable.
• Ability to “meet the customer where they are” and offer up creative ways to solve issues.

• Take a service and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customer.
• Be knowledgeable of technical solutions to customer problems and communicate responses back in a clear and succinct way.
• Possess a deep understanding of our website and in-house technology. Guide customers to use available technology on their own.
• Enter orders and manage cancellations
• Facilitate invoice and tracking request
• Coordinate parts request
• Process stock adjustments
• Answer customer phone calls
• Work closely with the Account Manager on any escalated customer issues

Our Outstanding Compensation Package Includes:

• A very competitive salary
• Single medical insurance
• Life insurance
• Long term disability
• Generous vacation, sick, and holiday pay program
• 401K retirement plan with employer match

In order for your resume to be considered you must send your salary requirements with your resume.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wappingers Falls, NY 12590: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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