Highway Patrol Dispatcher
(230001FV)Ohio Department of Public Safety - Ohio State Highway Patrol
Report in location: Multiple dispatch centers
Work hours: Rotating Shifts - 24 hours/day
THIS POSTING IS FOR APPLICANTS TO APPLY TO BE PLACED IN A POOL OF CANDIDATES TO BE CONSIDERED FOR CURRENT AND FUTURE POSSIBLE OPENINGS AT THE LOCATIONS NOTED.
APPLICANTS MUST CLEARLY DEMONSTRATE HOW THEY MEET MINIMUM QUALIFICATIONS THROUGH EDUCATION AND WORK EXPERIENCE.
About Us:
Our Mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
Job Duties as a Dispatcher:
- Receives and transmits radio communications and inputs information into Computer Aided Dispatch (CAD) system dispatching law enforcement and other state agencies and equipment for the purpose of law enforcement, traffic control, accident investigation, motorist assistance & security.
- Operates Law Enforcement Automated Data System (LEADS) terminal receiving & transmitting messages.
- Interprets messages received & routes the information to the appropriate person.
- Maintains radio log.
- Prepares & types reports and correspondence.
- Maintains proper files for correspondence and reports.
- Receives and records telephone calls.
- Responds to calls for service from the public (e.g., crashes, disabled vehicles, OVI).
- Provides information &/or directions.
- Greets and assists visitors to the patrol facility.
- Provides liaison services to the area communities & to the other public service agencies.
- Performs other related duties as required.
FOR ADDITIONAL INFORMATION OR QUESTIONS PLEASE CONTACT ADDispatchRecruit@dps.ohio.gov.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance
- Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of his/her salary towards his/her retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
AGENCY PREFERRED QUALIFICATIONS:
Knowledge of law enforcement procedures; 6 mos. exp. in public relations; 12 mos. exp. in operation of computer. Valid Ohio Class "D" Driver License.
Major Worker Characteristics
Knowledge of: Safety Practices; Public Relations; Agency Policies & Procedures (OSHP, ODPS); Government Structure.
Skill in: Typing; Equipment operations (e.g., two-way radio, CAD system, telephone, general office equipment); Word Processing (Microsoft Office, Word).
Ability to: Deal with problems involving few variables in familiar context; comprehend & record figures accurately; recognize safety warnings; cooperate with coworkers on projects; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; answer routine telephone inquires from public.
- Developed after employment.
SUPPLEMENTAL INFORMATION
TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT:
Must successfully obtain LEADS & CAD certification prior to completion of probationary period; must re-certify in LEADS every two years as mandated by Ohio Administrative Code 4501:2-10-03 (G) (3); may be permitted to ride with line troopers with approval of supervisor per OSTA Unit #1 agreement.
UNUSUAL WORKING CONDITIONS:
Works weekends with rotating days off; confined to work area sitting for long periods of time at personal computer terminal; constant noise from telephone ringing & radio traffic; exposed to stressful working conditions involving performance of multiple, critical tasks simultaneously to ensure safety & welfare of highway patrol & other state agency units & public.
- This posting may be filled by lay-off or certification eligibility list if applicable
- Will be required to complete half-day job simulation testing
- This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123: 1-46-01 & DAS Directive HR-D-11). This position will be required to report for duty during any public safety emergency.
- This position will be filled in accordance with the bargaining unit agreement if applicable
- A BCI and FBI fingerprint check, a background check, including a polygraph examination, will be required on all selected applicants
- A comparative analysis and/or drug test may be a requirement of the hiring process
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