Director of Operations (FT) Job at Boulders Resort & Spa Scottsdale, Curio Collection by Hilton
Boulders Resort & Spa Scottsdale, Curio Collection by Hilton Scottsdale, AZ
The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million year old boulder formations. If that wasn't enough, our stylish restaurants offer captivating views from every turn and we are looking to expand our team. The Boulders Resort and Spa is part of the Hilton Curio Collection.
We are looking for a strong leader with exceptional organizational skills and strength in customer service for our Rooms Department. The Boulders Resort is seeking someone who understands the guest experience is what matters and knows the true meaning of hospitality.
Job Description:
We are looking for a strong leader with exceptional organizational skills and strength in customer service for our Rooms Department. The Boulders Resort is seeking someone who understands the guest experience is what matters and knows the true meaning of hospitality.
Job Description:
The Director of Operations is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Reservations, and Valet. This is an executive-level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience, and associate satisfaction outcomes.
Responsibilities:
- Oversight of all front office operations including front desk, concierge, bell/door associates, and valet parking operations (outsourced) along 4/5 star guidelines.
- Ensuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates, and a stable workforce.
- Excellence in the appearance of all areas throughout the hotel.
- Producing constant improvement in guest experience satisfaction metrics.
- Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings.
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
- Participation in weekly forecasting and scheduling activities.
- Providing assistance in developing the annual hotel budget.
- Preparation of action plans as directed by management.
- Daily reviews of operating outcomes (including corrective action if required).
- Maintaining high visibility with associates and guests.
Qualifications:
- Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years. Resort experience necessary.
- OnQ experience of 3+ years required.
- Experience in forecasting & scheduling, daily reviews, and analysis of operating results preferred.
- Proficiency in the use of a computer is necessary (i.e. Microsoft Office).
- Excellent verbal and written communication skills required.
- Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
- Must be detail-oriented and organized.
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Must be highly service-oriented.
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