Director of Operations Job at Presbyterian Healthcare Services
Overview:
This director will be involved in the following:
We offer more than the standard benefits!
Learn more about our employee benefits:
https://www.phs.org/careers/employee-benefits/Pages/default.aspx
Why work at Presbyterian?
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
#NCS123
#LI-nonclinical Offer Disclaimer: The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs. Compensation decisions are dependent upon the facts and circumstances of each offer. Minimum Offer: USD $56.00/Hr. Maximum Offer: USD $70.00/Hr.
The
Director of Practice Operations in Santa Fe is responsible and accountable for all administrative aspects of Presbyterian Medical Group (PMG) assigned practices/locations.
This director will be involved in the following:
- Leads strategic, tactical and CQI planning.
- Oversees implementation and ongoing measure of same.
- Collaborates with Lead Physician, Clinical Managers, and Clerical Supervisor to ensure sites provide high quality, cost-effective care.
- Responsible for the performance and accountability of the PMG Clinics.
- Accountable for the financial performance of designated sites.
- Accountable for customer service.
- Serves as a support and liaison to providers.
- Provides Administrative oversight of all PMG physicians in assigned departments in conjunction with Lead Physician(s), program directors and managers.
- Bachelors degree in Business or Healthcare required.
- Masters degree preferred.
- Five to ten years of progressive management experience.
- Prior Director level experience.
- Experience in clinical operations oversight.
- Direct daily operations of PMG Clinics in SFMC and Saint Michaels locations.
- Provide direction and complete an annual long term strategic plan for the operations noted above.
- Serve as a member of the SFMC Senior Administrative Teams.
- Coordinate operations and planning with SFMC, PMG and PHS management.
- Coordinate operations with SFMC and RDS Nursing Executives.
- Provides leadership and direction for areas of responsibility to include financial performance, PHS strategy and tactics, and patient safety.
- Coordinates the development of operational and financial goals and plans for areas of responsibility and facilitates monitoring progress toward achievement.
- Responsible for the daily operations and financial performance of the assigned PMG sites/locations, including administrative focus for the service across the insurance, primary care, specialist, and aftercare continuum.
- Teaches and leads Quality and customer service processes. Involves the physicians and staff in improving daily operations of the program. Is accountable for same.
- Develops and is accountable for strategic planning, JCAHO, patient safety initiatives and financial outcome of designated sites. This includes leading, planning and budgeting processes and accountabilities for budget administration and outcomes.
- Develops new programs and services, as care delivery needs change in collaboration with other ambulatory managers as well as members of the PMG administrative leadership team.
- Develops education plan for self and collaborates with clinical and clerical teams to develop education plan for individuals and the team.
- Works Collaboratively with associated inpatient Directors and managers, when applicable.
- Exercise sound working relationships with members of the Medical Staff, Office of Medical Staff Affairs and PMG Administration.
- Accountable for directing the clerical supervisor so that there is data integrity at designated sites and coordination between the front desk and the billing office.
- Collaborates with Lead Physicians to assure optimal program operations.
- Responds to client's needs, assures patient satisfaction is met and that complaints are handled and resolved.
- Participates/networks/communicates with internal and external customers and project teams.
- Responsible for orientation, education and documentation of all employee files. Prepares written documentation as required by the profession and the department.
- Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.
- Ensures department compliance with PHS/ hospital established policies and procedures, objectives, quality improvement, safety, environmental and infection control standards. Maintains JCAHO guidelines, state licensure, legal and ACR guidelines. Participates in Performance Improvement.
- Analyzes and reports fiscal activity, makes recommendations and/or takes appropriate action to reduce the cost of providing services.
- Develops and implements departmental policies, procedures, workflows, goals and objectives. Ensures departmental accountability and customer satisfaction. Communicates pertinent information with employees.
- Directs the maintenance of departmental facilities, equipment, supplies and materials in a condition to promote efficiency, health, comfort and safety of patients and staff.
- Attends meetings as required and participates on committees as required or directed.
- Performs other functions as required.
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
https://www.phs.org/careers/employee-benefits/Pages/default.aspx
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
#NCS123
#LI-nonclinical
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