About us

Horizons for Homeless Children (Horizons) is a local non-profit dedicated to improving the lives of young homeless children in Massachusetts and helping their families succeed by providing high-quality early education, opportunities for play, and comprehensive family support services.

What you’ll do

As our Director of Operations, you’ll oversee all day-to-day operations of our facility at 1785 Columbus Avenue where we house our early education program serving over 225 children and their families each day and are powered by a workforce of 120+ professionals.

In this role, you’ll assume responsibility for all aspects of business operations, ensuring contracts with outside vendors align with our annual budget and facility equipment and supplies are maintained and ordered through a fiscal lens. You’ll will oversee purchasing activities and ensure that purchased items are both cost-efficient and of high quality. Responsibilities include supervising staff, maintaining positive vendor relations, approving purchases and contracts, and maintaining accurate standard operating procedures, documentation, and records.

Where and when you’ll work

This is a 40-hour, full time position that’s exempt from overtime. You can expect to work on-site Monday through Friday during regular business hours. There will be occasional evening or weekend events with advanced planning and notice. Our bright and innovative space is located: Edgerley Family Horizons Center at 1785 Columbus Ave, Roxbury, MA.

More details about your responsibilities

• Oversee all activities as it relates to our operations and facilities.

• Review, analyze, and evaluate business procedures in collaboration with leadership.

• Develop, implement, and maintain policies and procedures that will improve day-to-day operations and maintain safety.

• Prepares plans for the purchase of equipment, services, and supplies including information technology contracts and supplies and oversees all contracts with outsourced providers, such as technology, maintenance and cleaning services in partnership with relevant department leaders.

• Maintain and ensure a safe facility and working environment, including standards for maintenance and upkeep of facility's equipment, notifying management of all unusual events, circumstances, or other safety or quality control issues.

• Ensure the organization maintains up to date emergency preparedness and evacuation plans and employees are properly trained and prepared through routine drills.

• Support organizational events and logistics, including planned occasional weekend and after hours operations.

• Maintain strong supplier relations and negotiate contracts, including researching and evaluating prospective suppliers.

• Document and resolve building issues, including relationship with building manager and owners.

• Respond to staff reports of issues and hazards in an expedient and thorough manner.

• Contact external services and facilitate and track work conducted in our building by external vendors.

• Conduct scheduled inspections of designated spaces and equipment; check and repair equipment and facility malfunctions.

• Coordinate and facilitate office moves and building refreshes (paint, furniture, etc.), assist with organization of all office space, storage room, and common areas.

• Maintain records of cleaning and maintenance schedules.

• Represent the company in a professional and positive manner at all times; maintaining and enhancing Horizons’ positive reputation when interacting with clients, guests, associates, and vendors.

What you’ll bring

Education & experience

• Bachelor's degree preferred or equivalent experience in managing business and fiscal operations.

• Experience successfully managing and supporting the growth of direct reports.

• Experience in building and/or facility maintenance, including vendor management

• Proven commitment to operational excellence

Knowledge, Skills & Abilities

• Able to communicate verbally and in writing fluently in English and Spanish strongly preferred.

• Computer skills required, with proficiency in Microsoft Office Suite.

• Highly effective organization, collaboration, communication, and negotiation skills, able to positively and successfully interact with a wide variety of people and roles.

• Able to effectively organize, prioritize and coordinate multiple priorities using sound judgement to analyze, think strategically, and problem-solve is a must for this role.

• Strong customer service tendencies; actively looks for ways to assist clients and coworkers from a proactive, end-user perspective.

• Able to lift and move more than 50 lbs., which often includes moving boxes and deliveries, rearranging furniture, putting office furniture together.

• Supervisory skills with a strengths-based and reflective supervision approach and ability to manage workloads, providing appropriate support, and addressing professional development needs.

• Commitment to Horizons mission and ability to embody our core values (Collaborative, Inclusive, Innovative, and Passionate)

What we offer

• The opportunity to make meaningful change and improve the lives of others through mission-driven work, at all levels of the organization.

• The most passionate, supportive, and playful colleagues around—who will shower you with warm welcomes and regular appreciation for your contributions.

• An investment in your health, well-being, and professional development through competitive benefit offerings, time off, professional development funds and opportunities, and ongoing improvements to proactively practice self-care and maintain mental health.

Starting salary range, compensation, and benefits

$75,000 – 90,000 is the starting salary range for Directors on our Operating Council (leadership team). Your starting salary will fall within that range depending on your competencies, experience, skillset, and language capacity, with the top of the range typically reserved for Bilingual fluency.

Our compensation practices include:

• Regularly comparing our pay rates to that of similarly situated employers (market rates), economic factors, organizational budget, pay equity, and the contributions of the person in the role to ensure that we maintain fair and equitable pay.

• When we make an offer, we do so with the above factors in mind and not based on anyone’s particular negotiation skills, as we know that can lead to inequity.

• While increases and bonuses are never guaranteed, there are opportunities to earn additional compensation every 6 months; cost-of-living-adjustments every Spring and performance-based bonuses or increases every Fall, so starting pay truly is only the beginning.

• Visit our recent update, Creating the world we want to see starts with early educators, for more information on changes we recently made to make our compensation practices more equitable.

Your total compensation package includes the following benefits:

• Health coverage options designed to be as comprehensive and affordable for you as possible, with Horizons covering between 70-75% of premiums (a value that ranges from an additional $8,000 – 20,000 per year based on your enrollment choices).

• While you have a choice between an HMO and PPO plan for medical coverage, most employees pay $76 for individual, $147 for 2-person, or $288 for family coverage per paycheck and never pay more than $300 for individual or $600 for 2-person/family toward deductibles.

• Paid leave coverage is offered through Massachusetts’ Paid Family and Medical Leave. Horizons covers both medical and family contributions at 60% (100% for employees who earn less than $50,000 annually) with up to 26 weeks of paid leave available based on eligibility and approval.

• Horizons’ additionally offers 1 week for paid parental leave for welcoming a child into your family through birth, foster, or adoption, that often covers the waiting period for PFML to begin.

• Visit The Benefits of Working at Horizons for more details on the rest of our benefits package

Hiring process and timeline

Please submit your application through our online application system, Paycom, with your resume and cover letter stating your interest and related experience to be considered for this position. No phone calls, please. We are hoping to find our new team member as quickly as possible, but the opportunity will remain open until we find the best fit for both the candidate and Horizons’. The full hiring process will include a phone-screen interview, first-round virtual interview, and final-round virtual/in-person interview typically with small groups/pairs of people you would most closely work with. Reasonable accommodation will be provided upon request.

Diversity, equity, inclusion, and belonging

We recognize the value of looking within to ensure our policies, practices, and culture are aligned with Horizons’ vision. Creating a more equitable world has always been at the center of Horizons’ mission, but in the last several years we’ve recommitted to the role Horizons plays in rectifying some of the problems we see and wish to address. Visit our DEI page to learn more about what that looks like at Horizons.

As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected by applicable law.

For more information about Horizons, please visit horizonschildren.org.