Overseeing Student Financing:
It is the responsibility of the Director of Financial Aid to oversee the student financing process and
ensure students are packaged and prepared to begin class. To accomplish this, The Director of Financial
Aid must:
 Oversee and manage the financial aid process 
Ensure all prospective students are provided with basic overview of financial aid process 
Ensure students are provided with all available options and packed
 Ensure students understand packaging 
Ensure all regulations and laws are followed
 Coordinate with other campus departments

Reviewing and Following-up on Student Packaging:
The Director of Financial Aid is responsible for ensuring that all student packaging is completed
accurately and submitted for processing. To accomplish this, the Director of Financial Aid must:
 Review scanned packages for quality and provide any feedback to Financial Aid Administrators as
necessary
 Reconcile any complex financing issues 
Submit to Student Financial Services (OOC) for review and processing
 Work with Student Financial Services (OOC) to reconcile any problems 
Work with Bursar to ensure posting of cash payments

Monitoring and Tracking Financial Aid Packages:
The Director of Financial Aid reviews and tracks the financial aid process at the campus level. To
accomplish this, the Director of Financial Aid must: 
Review monthly start date reports 
Review monthly account balance reports
o Investigate account balance issues
o Monitor for potential defaults
o Follow-up on potential and actual defaults
 Track Sally Mae, government/private scholarship, grant, and private loan postings 
Track drops and academic dismissals 
Re-package continuing students

Preparing Graduating and Exiting Students (graduating, dropped, and dismissed students):
A critical element to student success is an understanding of their financial obligations once they exit
Keiser. To accomplish this, the Director of Financial Aid must:
 Ensure exit interviews are conducted 
Ensure any outstanding balances with Keiser are cleared

Managing Team Performance:
The Director of Financial Aid is responsible for managing the performance of the Financial Aid
Administrators and staff. To accomplish this, the Director of Financial Aid must:
 Motivate staff and reinforce positive accomplishments
 Schedule hours for staff
 Monitor staff activities (phone calls, appointments, student interviews…) 
Monitor student overview discussions/interviews and provide constructive feedback 
Monitor effective use of C2K Campus View system 
Ensure Financial Aid Administrators know/are up-to-date on financial offerings
 Informally touch base with each Financial Aid Administrator on a daily basis
 Provide coaching and training programs for staff development
 Conduct weekly staff meetings

Experience

• 5 years

Education

• Bachelors or better in Finance or related field

Skills

• Critical Thinking
• Problem Solving
• Communication Skills

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group