Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K with employer match
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• …and much more!

JOB SUMMARY

Manages our two restaurants (Isabela's and La Terraza), lobby bar (Drake's), room service and F&B concierge lounges operations and staff on a daily basis. As a department head, directs and works with the food and beverage/culinary management team and associates to successfully execute restaurants/bars and F&B concierge lounges operations. Strives to continually improve guest and associate satisfaction and maximize financial performance in areas of responsibility.

JW Marriott Miami’s foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate. By doing so, JW Marriott Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.

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  Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Interacts with guests to obtain feedback on product quality and service levels.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Participates in the budgeting process for areas of responsibility.
• Recognizes good quality products and presentations.
• Integrates objectives, opportunities and resources to achieve business goals.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Ensures associates are treated fairly and equitably.
• Empowers associates to provide excellent customer service.
• Administers the performance appraisal process for direct report managers.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Develops business goals and creates appropriate development plans.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Observes service behaviors of associates and provides feedback to individuals and or managers.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
• Maximizes revenue opportunities through competitive pricing of food & beverage products and services.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Responds effectively to guest problems and handles complaints.
• Ensures associates receive on-going training to understand guest expectations.
• Shares plans with hotel leadership and ensures corrective action is taken to continuously improve guest satisfaction results.
• Identifies and addresses financial opportunities as needed.
• Strives to improve service performance.
• Ensures compliance with food handling and sanitation standards.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

EDUCATION AND EXPERIENCE:

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

We Pursue Accountability

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