At Great Wolf, the Director of Human Resources is responsible for human resources strategy and execution as it relates to our most important asset – our Pack. In this role you will be a business partner with lodge and corporate leadership to ensure the HR function helps drive success and supports successful execution of Great Wolf Lodge business goals.

Essential Duties & Responsibilities

Acts as a strategic HR business partner for Lodge leadership as well as Corporate in driving overall business success.

Analyzes data to create and update Talent Acquisition Strategy on quarterly basis. Provides ongoing guidance to the HR Team in day to day recruiting. Offers oversight to recruitment of leadership positions.

Executes full scope of performance management including goal setting, coaching, performance management, investigations and execution of performance appraisal process.

Oversees training to effectively onboard new Pack and new leaders. Ensures the execution and completion of required training throughout the lodge and ensure that we are in legal compliance with state and local regulations.

Leads Pack & Leadership development efforts on property, including: Key Talent Program (KTP), Management Development Program (MDP), Intern Program, Supervisor Readiness Training, as well as ongoing leadership development efforts and succession planning.

Provides oversight to leave administration, payroll, investigations and data analysis.

Partners with Lodge Leaders to launch Pack Member engagement survey (eNPS) and action planning process. Ensures activation of engagement plans based on results to drive improvement in Pack Member engagement.

Communicates information and ideas clearly, confidently and effectively.

Provides coaching and performance feedback to Pack Members and leaders on a regular basis and partners with the GM and RHRD on leadership performance management.

Assist in building bridges between departments, leaders and Pack Members across the lodge

Demonstrates a working knowledge of federal and state employment law as it pertains to workers compensation, payroll, hiring, termination and other employment related matters.

Able to assess and prioritize staffing needs and drive strategy to improve staffing levels.

Effectively uses systems and technology within HR function and supports administrative function as needed.

Champions Open Enrollment process and possesses basic benefits knowledge.

Oversight to lodge annual merit and tenure compensation processes. Ability to analyze local market trends and conduct wage analysis.

Maintains confidentiality and protects operations by keeping human resource information confidential

Basic Qualifications & Skills

Bachelor’s Degree in Human Resources, Business or related or equivalent experience

Minimum of 5 years of progressive experience as HR Business Partner

Demonstrated proficiency in Microsoft Office suite and HRIS

Strong problem solving and organizational skills

Attention to detail

Enthusiastic and positive energy

Multi-tasking ability

Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

Previous experience in hotel/resort/theme park industry

Human Resources certification or other specialized training

Experience utilizing HR Technology

Physical Requirements

Able to lift up to 20 lbs.

Able to bend, stretch, and twist

Able to stand or sit for long periods of time

About Great Wolf:

Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print - adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family oriented environment where Pack Members have opportunities to improve every day and grow along with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Great Wolf Lodge will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.