GENERAL SUMMARY:

The Branch Banking Director will be responsible for the operation, and leadership of Community First Bank’s Branch network with the objectives of providing superior client experience and achieving growth and profitability through the development and related success of branch staff and services. The individual also provides insights and leadership regarding products, rates, industry trends, competitive landscape and staffing and training.

STATEMENT OF EXPECTATIONS:

Community First Bank/HFG Trust expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance by:

• Adhering to the Company's policies and supporting Management decisions and goals in a positive, professional manner.
• Representing the Company with a high level of integrity and professionalism.
• Maintaining knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them including but not limited to, the Bank Secrecy Act (BSA) Regulation E and Regulation CC.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Possessing a work ethic that includes neatness and dependability.
• Exhibiting a professional, business-like appearance and demeanor.

ESSENTIAL DUTIES:

• Responsible for leading, motivating, and coaching branch management staff in all aspects of service, operations, compliance, and team member development.
• Provides guidance and support to the branch teams regarding customer concerns, operational questions, risk management and human resources issues.
• Serves as the bank’s Deposit Compliance Officer
• Serves as the companies Physical Security Officer
• Oversees the Bank’s private banking service offering
• Responsible for courier services
• Develops partnerships to enhance and expand the client’s relationship with the bank.
• Develops and implements strategic business plans which are consistent with corporate direction and result in achieving targeted product expansion, and loan, deposit, and fee income growth.
• Builds, expands and maintains customer relationships to grow the deposit base of the branches within the territory, increase product utilization and increase revenue.
• Develop, lead and support Branch Banking promotions and initiatives.
• Drives branch growth and performance and provides strategic direction focused on the continued growth and development.
• Tracks and reviews daily performance levels; compiles summary reports and communicates standings; develops and directs action plans for improvement areas.
• Conducts frequent branch visits to ensure adherence to bank policies, consistency in culture, customer service and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and retail partners.
• Promotes community involvement.
• Conducts regular update and strategy meetings with direct reports, peer management and leadership teams.
• Work with senior management in developing various deposit products, pricing and marketing strategies.
• Develop and maintain all branch policies and procedures, to ensure they are in compliance with all bank policies, risk appetites and banking regulations.
• Manages and oversees the Branch Certifications including quarterly reviews and reports to the Audit Committee.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelors degree in Finance, Business administration or related field: or an equivalent amount of directly related work experience or comparable professional training is required.
• 4-6 years progressive branch operations or sales management experience in the financial services or banking industry.
• 2+ years of management or supervisory experience.
• Experience with customer risk rating, on-boarding, and a strong understanding of the BSA/AML and OFAC requirements.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent presentation and communication skills, both written and verbal.
• Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals.
• Excellent customer service, relationship management, and business development skills. Sound knowledge of marketing, sales, financial, managerial and leadership principles with broad knowledge of banking operation practices, policies, products and applicable regulations.
• Excellent problem solving, decision making, critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy.
• Ability to analyze trends, processes and procedures and develop innovative and effective solutions for improved performance.
• Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization. Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications.
• Strong leadership and interpersonal skills; presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others.