Direct Service Worker Supervisor Job at Extended Family Incorporated
DSW SUPERVISOR JOB DESCRIPTION
EXTENDED FAMILY, INC.
Do you enjoy making a significant difference in the lives of DSW’S & clients? We are seeking a dedicated DSW Supervisor with the ability to multi-task, prioritize and adhere to all state regulations and maintain compliance.
BENEFITS:
Competitive Salary based on experience.
Work with a company that cares about their clients and staff.
Team oriented working environment.
Progressive company with expansion plans.
A substantial payment toward health insurance based on enrollment.
Hours: Monday-Friday 8:00 – 4:30 pm. Every other Friday off at noon, unless needed for job
commitments.
EDUCATION:
High school diploma required, some college preferred.
Any healthcare education a plus.
EXPERIENCE:
MUST HAVE WORKED AS A SUPERVISOR FOR A MINIMUM OF 2 YEAR. PREFERABLY IN THE
HEALTHCARE INDUSTRY.
OTHER SUPERVISORY EXPERIENCE A PLUS.
QUALIFICATIONS:
- Professional demeanor.
- Respect all clients, their families, DSW’S, staff & management.
- Reliable, dependable & on time!
- Outgoing personality with a positive attitude.
- Excellent written and verbal communication skills.
- Excellent time management and planning skills.
- Detailed oriented and able to multi-task.
- Ability to problem solve in a professional diplomatic manner.
- Adapt quickly to change.
- Work well with multiple personalities.
- Skills that can assist DSW’S &/or clients with any issue, able to diffuse the situation by
listening completely to their concerns before speaking.
- Must have reliable transportation, valid driver’s license and safe driving record.
- Agree to preserve the confidentiality of all clients, their families, staff,
management & company information.
- Experienced at using a laptop, emails, scanning, copier & fax.
- Must adapt quickly to new computer programs.
JOB FUNCTIONS/RESPONSIBILITIES:
- You will report directly to the MANAGER. The manager’s decisions are FINAL.
Employees are not allowed to breach chain of command, which would be a
violation of company policy.
- In-person visits with each DSW required to evaluate performance, client status changes, and emergency drills conducted to ensure services provided per ISP requirements.
- The supervisor shall visit the facility/home of client on a quarterly basis, checking if
service plan is still needed, if it is adequate or needs any revisions. Ensure all documents have correct signatures and dates. Conduct monthly phone calls to all clients. Set up state audits. (research documents)
- Supervisor must match DSW timesheets with the “Time and Attendance” report in LASRS to insure services are provided in accordance with the ISP.
- If DSW positions cannot be staffed, the DSW Supervisor must report to work.
- DSW Supervisor responsible for answering after hour & staffing calls on rotation.
- Set up client binders, check yearly. Attend quarterly mtgs.
- DSW Supervisor must complete accident/incident reports within 24 hours. Report all
accidents/incidents & complaints to Manager ASAP.
- Able to read & understand client’s POC, type the client’s ISP & Universal POC.
- Create schedules for DSW’s, initially, annually and as needed.
- All client & employee documents must be scanned into data base and filed immediately. Conduct weekly PA checks to ensure all clients have a valid PA.
- Handle filing, generating reports, set up meetings, answer phones, ordering supplies.
- Ability to conduct a LASRS Connectivity Test.
- Immediately report any indication of a potentially significant issue developing.
- Retain proper documentation regarding all client and staff communication.
- Any additional job related duties as assigned by the Manager or Executive Director.
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