Digital Accessibility Support Specialist Job at Portland State University
Position Details
Proposed Start Date
06/16/2023
Classification Title
Info Technology Consultant 1
Working Title
Digital Accessibility Support Specialist
Department
610150 - OIT Academic Technology Services (ATS)
Position Number
D94425
Representation
OP - SEIU/OPEU Local 503
Position FTE
1.0
End date, if applicable
Position Summary
Brief Description of PSU/School/Dept
Portland State University (PSU) seeks to enhance the intellectual, social, cultural, and economic qualities of urban life by providing access to a quality liberal education for undergraduates and an appropriate array of professional and graduate programs especially relevant to the Portland metropolitan area. PSU is located in beautiful, vibrant downtown Portland. Easily accessible by bike and public transit, PSU is surrounded by many restaurants, food carts, parks, and local businesses. We hope you will consider joining us and experience our motto in action: Let Knowledge Serve the City.
Position Summary
The Digital Accessibility Support Specialist provides direct digital accessibility support to members of the campus community who are designing or procuring new, public-facing digital resources. Responsibilities for this position include:
Consultation and Support (40%):
- Provide direct digital accessibility support to campus constituents in-person and via phone, video meeting, email, or ticketing system.
- Create, service, and complete help requests in the ticketing system and requests for consultation with appropriate resources and assistance.
- Monitor and respond to quality assurance and accessibility reports in Siteimprove for the OIT website.
- Process incoming professional captioning requests for audiovisual content on public-facing campus websites.
- Complete accessibility documentation reviews for technology procurements with expected user impact levels above 99 users.
- Engage in manual and automated functional accessibility assessment as needed for high impact or critical campus technology procurements.
Support Content Management (40%):
- Work with the Digital Accessibility and Content manager to support and coordinate digital accessibility service operations.
- Create and maintain accessible, inclusive, and user-friendly written and audiovisual support content for digital accessibility services.
- Conduct advanced research to ensure the accuracy, usability, and quality of written and audiovisual support content for digital accessibility.
Team Project and Task Support (15%):
- Contribute to team projects by creating project documentation, aiding in setting goals and deadlines, and following up on action items and deliverables.
- Provide frontline digital accessibility support perspective to teammates and other OIT teams as needed.
- Help project team members keep up with tasks and assignments as needed.
Other Duties as Assigned (5%)
Minimum Qualifications from Classification
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
Additional Minimum Qualifications for this Position
A successful candidate will have experience and knowledge in all of the following:
- Digital accessibility law and guidelines, including but not limited to the Americans with Disabilities Act and the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG)
- Creating, editing, and remediating accessible HTML content using a content or learning management system like Canvas or Confluence
- Creating, editing, and remediating accessible portable document files using PDF editing software like Adobe Acrobat Pro or Foxit PhantomPDF
- Working in a collaborative, technical, team-oriented environment on projects and service delivery
- Providing direct customer support and communicating with both technical and non-technical customers
- Consulting with procuring parties and digital content creators to support the evaluation and remediation of digital resources for accessibility and usability
Preferred Qualifications
A successful candidate will have experience and knowledge in some of the following:
- Testing the accessibility of digital resources using industry-leading assistive technologies such as JAWS, NVDA, ZoomText, and Dragon Naturally Speaking.
- Expertise in technical writing, digital content management, and/or audio and video production
- Experience in technical usability and quality assurance testing for both HTML and non-HTML content
- We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:
– – – Coaching: you appropriately give, accept, and incorporate feedback from others.
– – – Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
– – – Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
– – – Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
– – – Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.
Key Cultural Competencies
Creates an environment that acknowledges, encourages and celebrates differences.
Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours
Total Compensation Range & Benefits Statement
The starting salary rate for this position will be between $16.12/hr and $19.34/hr. An
excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit the
Total Compensation Calculator to see the full value of PSU’s benefits package.
Application Instructions
Additional Information
Additional Application Instructions (deadlines, etc.)
Studies have shown that women, people of color, and marginalized populations are less likely to apply for jobs unless they meet every qualification in the job description including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Please list the names, telephone numbers, and email addresses of three professional references.
Please list the names, telephone numbers, and email addresses of three professional references.
Background Check Required
Yes
If you have questions
Please email Stephanie Upshaw at supshaw@pdx.edu.
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