Hello Team,

We need desktop support technician for our sites : uninstall software, knowledge of registry keys, desktop tech.

A couple of our internal teams are still working out a few minor details but we’re looking for assistance this week in the NYC area.

Scope: We attempted to remove Sophos remotely but didn't have success. Each machine will need to be touched by hand to boot into safe mode, disable some registry keys, and uninstall Sophos. We have a list of step by step actions that need to be done on each machine.

There are 5 different sites in NYC that have machines that need to be worked on. We have 54 devices in total, 17 Active Last week, 26 active now, 11 not active for at least a month. Internal teams are working on a list of which sites and which machines.

Ideally, we were thinking 2 people to help over the course of 3-4 days. We would need to get this started asap, preferably today.

Job description :

Tamper protection in the registry

Do the following recovery steps if all other methods are not viable.

Windows 10 and later and Windows Server 2012 and later

For Windows 10, Windows Server 2016, and 2019, go to Settings, Update & Security, Recovery under Advanced start-up click Restart now.

On Choose an option, click Troubleshoot, then click Advanced options and Command Prompt

1. After the restart, select an administrative account to continue and enter the password.

2. Open Command Prompt.

3. Type C: and press Enter.

Note: Your Boot drive may differ from C. If so, use a command such as DiskPart and list volume to show the available volumes.

4. Type cd Windows\System32\drivers and press Enter.

5. Type ren SophosED.sys SophosED.sys.old and press Enter.

6. Type exit and press Enter.

7. Click Continue.

8. Once back in Windows, open Registry Editor.

9. Back up the registry.

10. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the Value data of Start to 0x00000004

11. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Service and set the Value data of Start to 0x00000004

Note: This step is only required on Windows 10 (x86), Windows 2012 and 2012R2

12. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Services and under every subkey in this location, set the Value data of Protected to 0.

Example: Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Services\hmpalert and set the Value data of Protected to 0.

13. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config and set the Value data of SEDEnabled to 0.

Restart the endpoint or server to turn off tamper protection completely

Job Types: Part-time, Contract, Temporary

Pay: $25.00 - $30.00 per hour

Schedule:

• Day shift
• Monday to Friday
• On call

Ability to commute/relocate:

• New York, NY 10016: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Email

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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