Job Title: Desktop Support Technician

Job Type: Full Time/Permanent

Job Location : Bohemia NY 11716

About HCL:

HCL America Inc has a strong base in the United States over 30 Years having 15+ Delivery Centers with Services provided to 500+ Customers. Innovation Labs at Redmond, Dallas, Rochester and Cary provide wide range of learning to employees and services to Customers.

HCL is hiring Entry Level candidates to help you get an opportunity to launch your professional career with a leading technology company. We believe that if you enjoy self-development and collaboration while seeking to earn while learning and growing, HCL America has great opportunities for you.

Essential Duties and Responsibilities

Windows 7 and 10 Operating System advanced troubleshooting

· Lead support required in areas of Desktop Support, Laptop Services centers, PC refresh, Printer Support, Network and Server Hands and Feet.

· Maintains constant communication with Desktop support technicians to ensure that tickets are accepted, worked on and resolved within SL.

· Manages Desktop Support Personnel; include hiring, personnel actions, and performance management

· Provide end-user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issues

· Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management

· Develops end-user documentation and instructions

· Document all user requests and actions taken in ServiceNow ticketing system.

· Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction

· Re-images desktops and laptops, as needed, and deploys new equipment to end users.

· Participate in special projects as required.

· Tracks and updates the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints

· Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory

· Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and peripherals including AV

· Follows set policies and procedures when assisting clients to ensure proper handling of requests

· Supports continuous improvement in the process and quality of the operations

· Provide support for escalated issues from help desk analysts

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance

Experience level:

• 5 years
• No experience needed

Schedule:

• 8 hour shift
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Bohemia, NY 11716: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Associate (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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