Desktop Support Analyst Job at T. Rowe Price
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Overview
In this role, you will be part of a team managing the end user experience for our business partners working closely with them to document and troubleshoot technology issues including escalation to platform owners and seeing problems through to resolution. You will configure, install, administer, operate, upgrade, monitor, sustain, and support existing data centers, networks, hardware, software, processes, applications, systems, databases, desktops, peripherals, and other related infrastructure. You will also be responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.
- Performs a range of assignments related to your job discipline
- Accountable for your own work and effective coordination of process and information with others
- Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
Role summary and job responsibilities
- Takes immediate actions to resolve technology service disruptions when they occur
- Evaluates and acts on the production readiness for technology solution implementations and application deployments
- Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
- Mentors more junior members of the team
- Actively helps team members and makes suggestions to improve practices
- Participation in on call / weekend work rotation
Business knowledge
- Possesses fundamental understanding of the tech industry and internal business units to enable navigation and understanding of impact
Requirements
- Typically requires 2+ years of relevant experience supporting desktop applications both in person and remote
- Has experience doing deep dive troubleshooting in the windows desktop environment
- Ability to translate technical concepts to a diverse audience with varying technical experience
- Possesses excellent written and verbal communication skills
- Maintains comprehensive understanding of a subset of the technology portfolio and investment applications
- Ensures incidents impacting technology availability are resolved within policy standards
- Examines and collects data for trending capacity utilization
- Identifies performance tuning opportunities that will produce improvements to processing or capacity
- Mac OSX and iOS experience preferred
- PowerShell experience preferred
Note: FINRA licenses are not required for this role.
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
- Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
- Flexible and remote work opportunities
- Health care benefits (medical, dental, vision)
- Tuition assistance
- Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
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