Desktop Supp Tech Associate Job at St. Elizabeth HealthCare
Job Description
The Associate Desktop Support Technician will be a very hands-on member of a the Technical support team responsible for PC desktop, laptop configuration, mobile device, and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
Using effective communication, technical, and analytical skills the Associate Desktop Support Technician participates in projects, provides technical support including maintenance and upgrading of desktops and laptops. In keeping with St. Elizabeth’s values and competencies, the Associate Desktop Support Technician develops and maintains positive working relationships with all contacts internal and external to St. Elizabeth.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Duties
Client Interaction -- Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization. Respond quickly to reported issues, listens to the end-user and asks insightful questions to determine the issue. Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
Client Interaction -- Perform diagnostic testing, end user training as necessary, documents solutions, optimizes performance and recommends enhancements to aid in making associates more productive.
Client Interaction -- Assist the IS Managers by recommending process, training or technical improvements in response to daily issues encountered.
Systems Design - Assists senior support technicians in testing and evaluating new hardware, software technology.
Personal Growth -- Enhance professional growth and development through in-service meeting, educational programs and workshops.
Performs other duties as assigned.
Qualifications
Education, Credentials, Licenses:
CompTIA A+ or equivalent technical certification.
High School diploma or GED
Specialized Knowledge:
Knowledge of computer hardware, software, data communications, Microsoft office products, Microsoft desktop operating systems, and information security. Knowledge of imaging technologies such as SCCM and Ghost.
Kind and Length of Experience:
One year experience diagnosing and/or repairing desktop computers, printers, scanners and associated peripherals.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
The Associate Desktop Support Technician will be a very hands-on member of a the Technical support team responsible for PC desktop, laptop configuration, mobile device, and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
Using effective communication, technical, and analytical skills the Associate Desktop Support Technician participates in projects, provides technical support including maintenance and upgrading of desktops and laptops. In keeping with St. Elizabeth’s values and competencies, the Associate Desktop Support Technician develops and maintains positive working relationships with all contacts internal and external to St. Elizabeth.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Duties
Client Interaction -- Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization. Respond quickly to reported issues, listens to the end-user and asks insightful questions to determine the issue. Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
Client Interaction -- Perform diagnostic testing, end user training as necessary, documents solutions, optimizes performance and recommends enhancements to aid in making associates more productive.
Client Interaction -- Assist the IS Managers by recommending process, training or technical improvements in response to daily issues encountered.
Systems Design - Assists senior support technicians in testing and evaluating new hardware, software technology.
Personal Growth -- Enhance professional growth and development through in-service meeting, educational programs and workshops.
Performs other duties as assigned.
Qualifications
Education, Credentials, Licenses:
CompTIA A+ or equivalent technical certification.
High School diploma or GED
Specialized Knowledge:
Knowledge of computer hardware, software, data communications, Microsoft office products, Microsoft desktop operating systems, and information security. Knowledge of imaging technologies such as SCCM and Ghost.
Kind and Length of Experience:
One year experience diagnosing and/or repairing desktop computers, printers, scanners and associated peripherals.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.