Position: Desktop Imaging Tech
Location: Albuquerque, NM
Salary Range: $22.59 per hour
Clearance: Ability to obtain a DOE Q or L Clearance. US Citizenship is required for clearance (i.e., no dual citizenships).

KeyLogic is currently searching for a Desktop Imaging Technician to support one of our Department of Energy contracts in the Albuquerque, NM area.

Currently, this position is onsite in Albuquerque. The selected candidate must be able to reliably commute or be open to relocating to the Albuquerque area. If offered the position, a government background investigation would be required for a security clearance. Since this position falls under the Department of Energy, the clearance does require exclusive US Citizenship (i.e., no dual citizenship).

You will provide end-user support with processes for managing and delivering services that are ITIL® conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).

The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Basic Field (Win/Mac/Mob/CSU) Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

• Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
• Will ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
• Will provide the supervisor &/or customer with regular communication regarding status of deployment, notification when deployments are complete and appropriate advice & techniques regarding their new computer.
• Will appropriately document all required information into the ticket tracking system, if necessary.
• Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
• Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
• Will meet required productivity expectations, including team-based metrics.
• Will meet all performance service level targets.

• Ability to obtain & maintain a U.S. Government Security Clearance
• U.S. Citizenship
• 2 years of experience in technical field, specifically PC setup, and customer service
• High school diploma or GED equivalent minimum

Desired:

• Active Government Clearance

At KeyLogic we recognize that our employees are our most valuable resources. We hire talented, qualified professionals and provide each of our employees with every resource and opportunity to excel in their day-to-day activities as well as advance their career.

KeyLogic is a highly successful provider of professional and engineering services. We specialize in solutions that enable our customers to make better decisions for their organization. KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions, and an outstanding commitment to the customer, best exemplified by the fact we have never had a one-time federal customer — all of our customers have provided repeat business. This has led us to achieve significant growth every year since our founding in 1999.

At KeyLogic, we're known for our extraordinary commitment to the success of the organizations we serve. Our client list includes the Department of Defense (DoD), where we provide services for the Defense Information Systems Agency (DISA) and the U.S. Army and Navy, Environmental Protection Agency (EPA), Departments of Labor (DOL), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).

All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.

NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.