Desktop Coordinator

Findlay, OH

Who We Are

ITx Companies is a contact center located in downtown Findlay, Ohio and Kingsport, Tennessee. Our Healthcare Financial Navigators call our client’s patients with outstanding medical balances and help them setup payments to resolve them, answer questions about the balances, and report issues back to the health systems. We have a unique, yet simple concept that achieves great results (and not just monetary). Being kind and friendly goes a long way! Our training is designed to ensure our Healthcare Financial Navigators are performing at a high level of customer service to achieve rewarding results. We have a great team based work environment, and we feel good about the work we do and the careers we are building!

What We’ll Love About You

• High School Diploma or General Education Development (GED) certificate
• Degree and or equivalent experience in Information Technology
• Prior customer service experience desired
• Excellent oral and written communication skills
• Strong emotional intelligence needed as well as a strong desire to make decisions in a fast-paced environment.
• Excellent typing skills
• Ability to maintain the highest level of confidentiality
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule

What You’ll Do

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Oversee the daily performance of computer systems
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Enter commands and observe system functioning to verify correct operations and detect errors
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Develop training materials and procedures, or train users in the proper use of hardware or software
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Occasional travel to other office locations to provide services

Physical Requirements

• Must be able to move computer equipment and packages weighing up to 50 pounds to various parts of the office.
• Must be able to securely package computer equipment and prepare for shipping.
• Must be able to position self to install computer equipment and cables, including under desks.
• Must be able to work at a computer for long periods of time.
• Must be able to grasp, move, or assemble small objects.

Why Work Here

• Competitive pay & Full Time 40 hours/week
• PTO/sick time after 90 days
• Company paid life insurance, ICHRA medical benefit reimbursement, and other benefits
• Great co-workers
• Gain valuable healthcare experience

We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients’ lives every day, then apply today with ITx Companies!

www.ITxCompanies.com/Careers