SUMMARY/OBJECTIVES

The Deposit Operations Virtual Review Specialist I’s primary responsibilities will include, but are not limited to, review and correction of mobile and ATM deposited images for purposes of fraud prevention and determination of funds availability for account owners. Items must be reviewed promptly to ensure compliance with Federal Regulation CC and Check 21 requirements. The Virtual Review Specialist I should be able to perform their duties within designated timeframes, as well as possess the ability to decision complex exception items.

Hours: Monday-Friday 12:30PM EST – 9:30PM EST

ESSENTIAL FUNCTIONS

• Promptly and accurately review 130-160 deposits per day.

• Contribute to a team that is responsible for approving approximately 40,000 deposits, valuing over $150,000,000, and rejecting approximately 300 fraudulent deposits, valuing over $1,000,000.00, in high-risk channels monthly.

• Placing holds as necessary on accounts to protect the bank and account owner from loss or further loss.

• Identify possible fraudulent items and process complex exception items with minimum supervision.

• Review and process account adjustments.

• Investigate and research duplicate deposits made in Branch, ATM, or mobile deposit.

• Facilitate the resolution of Tier 2 support requests within established Service Level Agreements.

• Meet or exceed the accuracy, productivity and all other goals assigned by management.

• Make decisions in accordance with department procedures while managing both customer service and risk.

• Ensure compliance with all bank policies and procedures including a department Attendance Policy.

• Work to become cross-trained in other departmental tasks to provide backup support for other teams when needed.

• Interact courteously and tactfully with managers, co-workers, customers and/or vendors.

• Can be flexible to work weekends, holidays and/or extended hours as needed.

• Assist with other duties as requested or assigned.

• Additional team tasks include teller/merchant capture duplicate exception review, Proof Suspense general ledger clearing, Deposit Correction Notice review and mailing, and Block transaction review. All specialists are cross trained on one or more additional tasks.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to follow documented procedures.

• Check processing, UCC, Check 21, Regulation CC knowledge

• Strong analytical and account research skills are required.

• Must be exceptionally self-motivated and able to work in a rapidly changing and fast-paced environment.

• Must have excellent communication, organizational, problem solving and time management skills.

• Ability to work well under pressure, maintaining composure and meeting deadlines.

• Work as a team with co-workers to ensure all functions are completed timely and correctly.

QUALIFICATIONS, EDUCATION AND CERTIFICATION REQUIREMENTS

• Education: High School Diploma.

• Experience: A minimum of two years of banking and teller experience is required.

• Certifications/Specific Knowledge:

Proficient with general office machines, PC experience, and programs to include Microsoft Office Excel, Outlook, Teams, and other software that might be utilized in the department.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation, Two-week on-the-job training, Annual compliance training and ongoing check education and training

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer. This can be done sitting or standing with the use of the right desk. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

Telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Travel may be required to come to meetings and/or training as needed.