Patient Service Representatives (PSR) play a vital role at Calderon Dental. PSR's are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. Commitment to continuous development and promoting from within means your career path is limitless. We're on a mission to give America a healthy mouth. PSR’s who join a practice work for a licensed dentist and live that mission every day by supporting the non-clinical needs of your practice's patients and dental professionals. Not only can you maximize your career potential, but you can make a real difference in the lives of patients.

Responsibilities

• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Various office duties as assigned by Office Manager.
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post payments and record receipts.
• Balance nightly deposits and complete credit card processing.

Minimum Education and Experience

• High School Diploma or equivalent.
• Candidates will have experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred.
• Self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills to effectively handle multiple tasks.
• Flexibility to support change, with varying schedules as necessary.
• Possess excellent interpersonal communication skills.
• Resume must demonstrate stable employment history.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday w/ 1 Saturday a month

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Cincinnati, OH 45251: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)
• Medical terminology (Preferred)
• Computer skills (Preferred)

Work Location: In person

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