DAYTIME SALES ASSOCIATE

Reports To: Store Manager, Assistant Store Manager, Department Managers, and Leads

General Purpose of Position : As part of the Tyler’s team, the sales associate will work directly with their management team to ensure that customer needs are met through greeting, answering questions, answering phones, and resolving customer conflicts. In addition to operational and service duties, sales associates must emit a positive and calm attitude at all times. He or She must have the ability to make informative decisions, and solve problems in a critical and diligent manner.

Responsibilities/Duties

· Responsible for ensuring that the highest level of customer service is met through greeting customers, answering phones and directing customer inquiries to appropriate departments.

· Ensures customer needs are met, complaints are resolved, and service is quick and efficient.

· Informs customers about services available and assesses customer needs.

· Aids customers with locating merchandise in store.

· Maintain familiarity with the store return policy and pricing.

· Contacts sister stores for customer style checks and special orders.

· Completes, processes, and maintains applicable paperwork and records.

· Assists in the daily opening and closing duties of a retail location.

· Processes new inventory to Tyler’s apparel standards.

· Ensures safekeeping of all Tyler’s property.

· Works to prevent damage and theft of merchandise.

· Ensures that merchandise is stored, handled, and displayed in accordance with Tyler’s policies, strategies, and procedures.

· Maintains store appearance and product presentation to company standards.

· Keeps the management team well informed of activities and significant issues.

· Reports to Store Manager, Assistant Store Manager, Department Managers, and Leads.

Skills

· Ability to provide outstanding customer service.

· Ability to remain calm and polite during peak seasons and stressful situations.

· Ability to multitask.

· Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and follow instructions from management team.

· Ability to operate all equipment necessary to perform the job.

Requirements

· Available to work flexible hours between 8 AM and 10 PM on part-time schedule.

· Be familiar with basic functions of computers and technology.

· Must be detail oriented and highly observant.

· Previous retail or customer service experience is highly preferable but not required.

· Desirable qualities should include competitiveness and a committed and positive attitude.

TYLER'S COMPANY PROFILE

A Brief History
Our story began in 1978 in Tyler, Texas. Back then we were a single store specializing in tennis and running. Within a few years we were nationally recognized as one of the top 25 specialty running stores in the United States.
Today we are proud to offer our customers a vast selection of superior athletic, lifestyle and collegiate apparel, footwear and accessories for men, women and youth in five convenient Texas locations.

Our Mission To be a leader in conveniently providing the best and widest selection in athletic and lifestyle apparel, footwear, eye-wear and accessories while striving to inspire our customers and employees to pursue an active lifestyle and support our local communities and retailers

Our Products
We are one of the top retailers of athletic and lifestyle apparel, footwear, eye-wear and accessories for men’s, women’s and youth categories. Some of our top brands include Vuori, Patagonia, Howler, Billabong, Rip Curl, Chubbies, ON Running, Hoka, Reef, Oakley, Ray-Ban and many more ever evolving lifestyle brands.

The demand for our private label merchandise including t-shirts, shorts, socks and accessories is growing monthly. Our popular Tyler’s tees began as a favored item for traveling tourists, and have evolved into the beloved iconic t-shirt for proud Texas locals, college and high school students and just about everyone in between. We currently sell approximately 100,000 Tyler’s tees per quarter out of our six stores
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Our Stores
Tyler’s is more than a local store or brand and is beyond a particular culture. Our stores encompass a very wide demographic. Each store takes on its own personality and vibe as it appeals and caters to its surrounding neighborhood and community. Our stores strive to revolve around three pillars of representation: local, active and lifestyle.

We celebrate and support our local communities through homegrown, athletic, artistic and innovative collaborations, partnerships and events. We encourage and inspire our employees and customers to pursue active lifestyles in their own personal lives and communities through our innovative products and local events and partnerships.

We showcase a lifestyle of surf, skate, music and fashion through our eclectic and enthusiastic employees, brands and unique happenings.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Austin, TX 78746: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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