Must-haves
- 3+ years of experience in Data Center Operations Infrastructure Technology.
- Knowledge of Data Center power, space, and environmental monitoring, metrics.
- Knowledge of server, storage, network, and cloud connectivity to assist with hardware choices for the optimal integration with Data Center infrastructure.
- Experience with infrastructure cabling concepts and best practices.
- Experience with blade server technology and concepts.
- Linux terminal basic experience.
Day-to-Day
- Actively participates in emergency response procedures, maintaining existing Critical, dispatch and in-house Data Centers. Responsible for any customer/vendor request as well as escalations.
- Attentive to Return Merchandise Authorization (RMA) parts incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, serial numbers, and quantities are received and processed.
- Perform onsite and remote hands-on support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, and enter troubleshooting commands).
- Conduct housekeeping checks of all Data Centers, Computer Rooms, Central Offices or Lab environments after any service call.
- Support ServiceNow Change Management System, Service Request, updating incident, Parent & Child tickets associated to the field technicians’ group.
- Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
Job Type: Contract
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have datacenter experience?
- Do you have desktop experience?
- Do you have troubleshooting experience?
Work Location: One location
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