MISSION: Ridgewater College empowers diverse learners to reach their full potential and enrich their lives through personalized and relevant education in an accessible, supportive, and inclusive environment.

VISION: Ridgewater College is a student-centered educational leader focused on innovation, excellence and affordability.

GUIDING PRINCIPLES: Enterprising * Empowerment * Excellence * Diversity, Equity and Inclusion * Trust and Respect * Collaboration * Curiosity and Creativity * Accountability

EQUITY COMMITMENT: Ridgewater College is committed to providing welcoming and inclusive campuses that value and respect the unique experiences, needs and contributions of individuals and groups from every background and identity to ensure that each student, employees and community member has a genuine opportunity for participation and success.

Working Title: Customer Svcs Specialist
Job Class: Customer Service Specialist
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/09/2023
• Closing Date: 01/23/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Willmar CC-AFSCME
• Division/Unit: MnSCU Ridgewater Willmar CC / MnSCU Rdgwtr Willmar CC Class
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $17.33 - $22.70 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Student Services
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position provides shared administrative support to the Student Services managers and the office areas they supervise. This position assists with the day-to-day functions of the student services offices; performs student-related tasks to assist in the completion of applications, registration and other required forms; compiles and maintains files for current, re-entry and inactive students; performs receptionist duties for the operation of Ridgewater College Student Services offices and assists as backup to others in the area. A high level of customer service and confidentiality is required in performing the duties in this position. Organizational skills are utilized in detailed record keeping and data collection.

Minimum Qualifications

• Customer service skills (phone, in person & online) sufficient to identify and understand parent and students needs and concerns, and ability to deal with difficult emotional situations in a courteous, respectful, professional, and efficient manner.
• English: Ability to fluently speak, read, write, understand and respond to a variety of written and spoken communications.
• Math: Knowledge of arithmetic and mathematics sufficient to maintain complete and accurate financial records, balance and resolve discrepancies.
• Word Processing and Spreadsheets: Ability to use word processing, spreadsheet, and other software applications to create, format, edit, print, and save a variety of documents, including spreadsheets, tables, charts and graphs. Software may include: Microsoft Word, Excel, Powerpoint, Publisher, etc.
• Data Base Management: Knowledge of basic principles, practices and techniques of database management sufficient to set up and run basic queries, review and analyze data, and identify problem areas. Software may include: Access
• Data entry performance: Knowledge of current data entry procedures, including filing and storage

Preferred Qualifications

• Associate’s degree
• Experience using MnSCU ISRS systems and ImageNow.
• Knowledge of Ridgewater College academic programs, policies and procedures and a commitment to the values of education for all individuals.
• Ability to hire, train and provide work direction of student employees.
• Organization skills sufficient to perform detailed record keeping and data collection.
• Knowledge of complicated Federal and State regulations governing financial aid programs.
• Ability to multi-task and organize information (with multiple interruptions) as it is received and prioritize tasks to be completed in an accurate and timely manner.
• Interview techniques and communication skills sufficient to obtain routine information from prospective students.
• Ability to maintain the confidentiality of private information according to law, rules, policies and procedures is essential.

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Haley Anderson at haley.anderson@ridgewater.edu or 320-222-6073.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Haley Anderson at haley.anderson@ridgewater.edu.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.