Customer Support Specialist Job at Two Rivers Bank & Trust
COMPANY OVERVIEW
Two Rivers Financial Group, Inc., through our wholly owned subsidiaries of Two Rivers Bank & Trust and Lee County Bank, offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Bettendorf, Burlington, Coralville, Des Moines, Fort Madison, Iowa City, Keokuk, Mediapolis, Mount Pleasant, West Burlington, West Des Moines, and West Point, Iowa.
We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve.
Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career.
Surround yourself with innovative solutions and empowered coworkers. Come join the Two Rivers Team!
POSITION PURPOSE
EDUCATION AND WORK EXPERIENCE
- High School diploma or GED preferred.
- Minimum 2 years retail or operations experience within a financial institution.
- General or advanced knowledge of:
- Federal and state consumer compliance and BSA/AML regulations.
- Bank’s core systems.
- Bank’s retail and commercial deposit products and services.
- General or advanced knowledge of IRAs and HSAs is helpful.
SKILLS AND QUALIFICATIONS
- Advanced PC skills with experience in MS Office products including Word and Excel.
- Well-developed analysis and analytical skills.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Good organization and time management skills.
- Attention to detail.
- Ability to handle pressure and ability to multitask.
- Ability to work independently with minimum direction/supervision.
- Ability to work in a team environment.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Perform daily duties related to bank operations as assigned.
- Answering incoming phone calls while logged into phone system.
- Completing tickets through CSC ticket system in a timely fashion.
- Working knowledge of banking core systems, online banking admin, and bank deposit products and services.
- Fraud detection and analysis (ACH, Check, Card, ATM, Kiting).
- Deposit Platform, Reg CC (holds), perform daily duties related to bank operations as assigned, including back-up support.
- Deposit File maintenance – New Accounts (CIP, IA Deposit Laws, Policy/Procedures etc.)
- General Bookkeeping (NSF, Stop Pays etc.)
- Scanning & Scanning Checkback.
- IRA/HSAs.
- End of year Tax Reporting.
- Teller System and Teller GL balancing.
- Back -up support for other Customer Support and Operations personnel as needed.
SCHEDULE/TRAVEL/STATUS
- Full-time, Non-exempt
- In-office Position (Not Remote)
- Little to no travel required.
BENEFITS
- Competitive Compensation
- Comprehensive Healthcare
- 401K Retirement Plan
- Employee Stock Ownership Plan
- Life & AD&D Insurance
- Long Term Disability Plan
- Paid Time Off (PTO)
- Paid Holidays
- Paid Volunteer Hours
- Professional Development and Advancement Opportunities
- Employee Assistance Program
NOTICE
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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