We are looking for people who share our core values of curiosity, audacity, co-creation, and servanthood to join our team. We are a tight-knit group of engineers, analysts, and business professionals who have organically built a company that monitors more than 8% of the Internet's public IP space and 40 trillion business communications annually. Over the past year, we've significantly impacted the Fortune 50 and Government sectors, so we're looking to grow rapidly while maintaining our culture and diversity.

As a cyber resilience company, we solve security, continuity, regulatory, and efficiency problems for our customers. You'll help protect the jobs and security of millions of people while working on and advancing novel techniques in computer science. You'll be connected to everything happening; every engineering team member is responsible for our products' quality and directly supports the mission.

As a Customer Support Representative at Redjack, you'll be responsible for ensuring that our customers feel heard by quickly acting on customer input and documenting and sharing that information with the rest of the organization. You will juggle competing priorities and, in collaboration with product and engineering experts, make sure that progress is being made on the highest-impact issues. Thanks to your effort, the customer always knows what they're getting from us and everyone at Redjack hears their voice.

Responsibilities:

• Respond promptly to customer inquiries delivered via email, phone, or messaging software.
• Attend regular and ad hoc customer meetings, staying abreast of open issues.
• Escalate technical issues to Engineering and facilitate information exchange with the customer from initial troubleshooting through verification of resolution.
• Coordinate with customers and Engineering leads to schedule software upgrades and deployments.
• Champion information sharing by maintaining the internal and external knowledge bases.
• Share customer feedback and feature requests with other teams.

Qualifications:

• Bachelor's degree, preferably in information technology or a related discipline.
• Experience collaborating with Software Engineers and Data Scientists to solve customer problems.
• Excellent communication, documentation, and problem-solving skills.
• Familiarity with help desk ticketing or CRM systems.
• Expertise maintaining integrations between third-party software systems is a plus.