Customer Success Manager Job at Marpipe
The workflow behind advertising creative has been undisrupted for 60 years. Come join the platform that's changing that! Marpipe is a rapidly-growing, early stage technology company bringing data-driven decision making to the creative process in advertising. We are a team that's obsessed with the science and data behind creativity.
Marpipe's culture is a unique combination of strong leadership, autonomy, transparency, and fun, with incredible growth opportunities for our employees. We offer a remote-first, fast-paced work environment, with a strong focus on employee engagement, recognition, and development. We are doing the best work of our lives, building something revolutionary together, while having a blast!
Customer Success Manager
We have an exciting opportunity for a high impact Customer Success Manager to guide our customers through a complete journey of discovery, ideation, activation and inspiration. You will be one of Marpipe's first CSMs, working closely with our amazing team of sellers, solutions consultants, designers, engineers and product managers in a fast-paced, high energy, personally rewarding environment.
You are a self-starter. You have a can-do attitude, always looking to improve what can be better and create the next best thing. You are driven, with great communication skills and a burning desire to learn, to grow and to teach. You don't take yourself too seriously and value a fast-paced and fun work environment that allows you to take risks, feel supported, and make an impact!
What You Get To Do:
- Build a Strategy - Understand your customers goals better than they do and translate that into innovative and interesting creative strategies. Find areas of opportunity to improve their creative, their campaigns and their business. Collaborate on ideas with your design strategist and with your customers.
- Become an Expert - Master the capabilities of Marpipe and be an advocate for your customers by providing feedback to the product team and bringing new ideas. You'll help to identify and define new features, upcoming integrations, and product improvements.
- Hypothesize, Test and Analyze - Analyze customers' experiment data, finding new avenues to explore, pulling out nuggets of information that will transform their creative testing and evolve their approach and how they view their marketing efforts.
- Customer Communication - Meet with customers to discuss ideas, goals, and their approach. Suggest next steps and new creative testing possibilities with Marpipe.
What You Bring To The Role:
- 1+ years experience within Customer Success Management/Account Management - customer relationships, framework and SaaS enablement
- 2+ years of digital ad operations experience working directly in FB Ads Manager
- Analytical thinker - able to interpret data and provide clear direction and next steps to clients, ponder and put to words innovative concepts - a basic understanding of statistics preferred
- Affinity for design aspects and creative thinking - loves to experiment and fiddle to find new ideas and new ways to find success
- Proactive and clear verbal and written communicator, comfortable managing day to day relationships with clients and asking probing questions
About Marpipe:
Marpipe is the world's first independent design and marketing technology platform that automates the creative testing process for brands and agencies. Marpipe's mission is to be the world's simplest and most performant platform for creative intelligence. We do this by uniting marketers with creatives through the power of data and automation. Founded in 2019, Marpipe is privately held and headquartered in New York City. Marpipe is backed by top tier investors, including Stage 2 Capital, Laconia Capital, Adobe, and Samsung, and is generating rapid user growth, including Noom, Crocs, Segment by Twilio, Guitar Center, Candid, and Quip. For more information, visit https://www.marpipe.com.
Equal Opportunity Employer:
Marpipe is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To learn more about us, please visit http://www.marpipe.com
Attention agency/3rd party recruiters: Marpipe does not accept any unsolicited resumes or candidate profiles.
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