With this in mind, we are looking for a Customer Success Manager to drive support efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Manager, you'll be responsible for:

• Driving customer adoption, retention, and satisfaction for assigned book of accounts
• Securing annual subscription renewals and uncovering expansion opportunities
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
• Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
• Analysing customer performance data and making recommendations to ensure revenue growth
• Proactive relationship management with accounts to maintain overall customer health
• Monitoring and reporting on the health and risk of assigned accounts
• Maintaining a deep understanding of Beyond Pricing’s suite of products
• Managing approximately 50-80 accounts at a timeWorking with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas
• Onboarding new accounts as needed

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• You have deep customer-empathy and find fulfillment in helping customers reach their goals.
• You enjoy working with people and are driven to provide an excellent customer experience.
• You’re comfortable with data and leveraging it to make strategic decisions.
• You pride yourself on going above and beyond for teammates and customers.

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2+ years of experience working in customer success
• Fluent in English Spanish and Italian
• Solid understanding of Customer Success best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Highly motivated, driven self-starterExperience in SaaS, tech and/or the short-term rental industry preferred

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Manager of Customer Success
• Complete an assignment relevant to the role and present to additional Beyonders
• Have a final interview with our Co-Founder & CTO