CUSTOMER SUCCESS AGENT IN TRAINING

As a Customer Success Agent, you will work with customers and internal workgroups ensuring Foley customers issues are resolved within guidelines established by department policies and relevant government regulations. In this role, you will respond to phone calls and emails delivering a positive customer experience utilizing multiple systems. We are looking for a result driven, highly customer focused individual.

Customer Success Agents have a defined career path. You will start as an Agent in training, move up to Customer Success Agent and from there you will determine your next career move.

This Foley opportunity is full time within the hours of 8 am- 8 pm est. Monday-Friday.

This is a remote option- those residing in NC, MA, NH, NE, SC, GA, FL, TX, TN, NJ, IN, PA are welcome to apply!

CT Applicants will be required to come into the office.

WHO YOU WILL WORK WITH

As a Customer Success Agent, you will touch other operation teams, sales, and engineering as you resolve customer issues.

Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas!

WHAT YOU WILL DO

In your first 90 days, you’ll

• Learn how Foley’s products and services work and how Foley can have a positive impact on our customers business.
• Learn other functions/teams at Foley and how they impact our customers.
• Build your technical toolbox to better assist our customers.

Within your first 6 months, you’ll

• Respond to phone calls and emails in a professional and timely manner to deliver a positive customer experience
• Utilize multiple systems with speed and accuracy to execute compliance services
• Enter and verify client data in various systems with attention to detail to maintain accurate, up-to-date records
• Ensure prompt and effective processing of client requests by maintaining knowledge of Foley’s services and industry compliance requirements
• Research client issues and provide effective resolution within guidelines established by department policies and relevant government regulations
• Complete special projects and other duties as assigned
• Protect company and client information in accordance with company policies and procedures

WHAT WE’D LIKE YOU TO HAVE

• 1 year of customer service experience
• 1 year of experience in an office setting
• Data entry experience preferred
• Effective communication and people skills
• Strong work ethic
• Ability to multitask effectively and work under pressure and meet deadlines/metrics
• Strong PC skills – proficiency in Microsoft Word, Excel, and Outlook required
• High school diploma or equivalent

WHAT YOU’LL LOVE ABOUT FOLEY

• The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers feedback – on Trustpilot
• Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.
• It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
• Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:

www.foleyservices.com

www.goodegg.io