Customer Services Representative Job at Shelter Insurance
A company built to serve you. It's your career, Shelter it!
Customer Services Representative
Starting pay $19.57 / hour
Job Level: Individual Contributor
What You Will Be Doing:
- Handle incoming calls from policyholders, claimants, and other consumer contacts
- Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries
- Identify opportunities to improve the customer service experience, processes, and communication as needed
What We're Looking For:
- Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's operating territory (paid for by Shelter)
- Excellent listening, communication, and organizational skills as well as strong computer skills
- Ability to multi-task in a fast-paced environment while demonstrating problem-solving skills
- Ability to take the lead and guide our customers to a resolution
- Detailed individual with flexibility to handle frequent changes
- Demonstrate timely, consistent job attendance history with the availability to work some nights, weekends and holidays
- Be able to work beginning May 1st from our Henderson, NV call center
- Due to duties and responsibilities of this position, a criminal background check may be run on final candidates
- Ability to perform the essential functions of the position, with or without a reasonable accommodation
Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
- Heath, Dental, Voluntary Vision and Prescription Drug Insurance
- Savings and Profit Sharing 401(k)
- Paid Time Off for Sick and Personal Leave, Vacation and Holidays
- Vitality Wellness Program
- "Dress for Your Day" Dress Code
- Flexible Scheduling
- And much more!
#IND1#
If interested, please apply by:
04/03/2023
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