WHO YOU ARE:

Are you someone whos never met a stranger? Would you say that you have a communicating super-power with a mini-power in data-entry? If so, a Customer Service Specialist role at PSSI Chemical Innovations may the long-term career fit that youve been looking for! In this role, you are the first stop-shop for all our customer purchasing needs.

WHO WE ARE:

• The Leader in food-industry-related contract sanitation and food safety
• Over $1 Billion in sales with an excellent history of organic and acquisition growth
• Over 17 thousand team members throughout North America
• Corporate headquarters in Kieler, Wisconsin with team members working in over 400 customer plants throughout North America

OUR VISION:

To be the leading food safety solutions company that owns the standard of health and safety for our PSSI family and brand protection for our partners

• Safety: We are committed to the health and safety of our team members and set the standard of food safety for the protection of our customers products and brands.
• Integrity: We speak with candor, act with transparency, follow through on our commitments and abide by our principles and values.
• Team: We respect and value our team members, embrace diversity, and invest in their development through coaching and training.
• Customer Focus: We strive to exceed our internal and external customers expectations through open communication, relationships, and continuous improvement.
• Achievement: We manage our business to provide opportunities and stability for our team members, and bring value to our customers, owners, and the communities we serve.

THE WORK YOU WILL DO:

• Receive and confirm orders from customers via phone and email
• Enter orders/data into our accounting system and software
• Answer incoming calls to the main office phone
• Escalate customer order concerns to the appropriate field representatives(s)
• Enter purchase orders into our accounting system
• Identify and follow up on order discrepancies
• Communicate internally with our Director of Plant Operations, CFO, peers within Accounting Group, field operations personnel, and other departments as needed

YOUR MUST HAVES:

• High School Graduate or General Education Degree (GED)
• 1 Year experience in a Customer Service position

WHAT WE PREFER YOU HAVE:

Additional skills, qualities, or experience that would help you be successful in this role will include:

• Ability to work in a fast-paced environment
• Efficient in Microsoft Office products like Word, Excel, and Outlook
• Attention to detail and accuracy with strong data entry skills
• Ability to pick up new tasks as assigned on a daily/weekly/monthly/annual basis

OUR ENVIRONMENT:

This position is based in our chemical blending facility. It is an office environment where you will be furnished with a cubicle style sitting desk.

WHAT WE OFFER:

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Employee Assistance Program
• Training & Development Opportunities

Packers Sanitation Services, Inc. (PSSI) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If an employee requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

YOUR NEXT STEPS:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like youre a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!